Saurabh N Banerji
Gurgaon,Haryana
Summary
Over 15 years of qualitative experience in design and delivery of ITES solutions. A team player with sound technical knowledge and excellent written & verbal communication skills. Seeking a challenging role in Performance Management / Service Delivery / Project Management in the ICT industry where I can utilize my skills to drive service excellence.
Overview
5
5
Certifications
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Call Resolution Group Manager
Hughes Communication India Ltd
08.2018 - Current
- Provide various reports to management related to network utilization.
- Ensure resolution of high impact issues relates to VSAT and Core Network infrastructure Provide Root Cause Analysis report for major network incidents to customer.
- Participate in upgrade of IT infra strategies in association with executive team.
- Lead a team of 15 members, including performance assessment and compensation benefit management.
- Plan for short and long term methods to enhance infrastructural capacity.
- Coordinate with equipment vendors and workers for installation and relocation of infrastructure equipment.
- Evaluate business activities like bandwidth upgrade via analysis and determine specification of scope and impact of configuration changes.
- Determine upgradation of systems and ensure availability of backups in case of equipment failure, ensure timely upgrade of NOC equipment.
Trainer
05.2017 - 07.2018
- Provide various technical trainings to corporate clients on ad hoc basis as per requirement.
Orange Business Services
07.2016 - 04.2017
- Manage projects related to new software, hardware or services release in the production network, planning, and execution.
- Incident management of network issues.
- Troubleshooting on Sonus (PSX 9.X / SBC 5.X) and Cisco Voice (CUCM 10.X) platform.
- Providing RCA of network incidents to Network Performance Management team / Customer Managers along with steps to prevent recurrence.
- Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms Dual validate and support High impact, major and complex changes to the Network infrastructure as a part of Network Change Management Process and drive change management through approval of all change activities by CAB.
Assistant Manager
Spectranet
05.2014 - 07.2016
- Handled end to end Project Management of ILD Project to support Wholesale VoIP calling for International customers.
- Handled OMAP activities of Core VoIP network daily health check / monitoring of various network elements.
- Team Management: Managing a virtual team of 8 people situated in diverse locations, shift schedule, goal setting and work assignment.
- Established a system to log issues and track OLA in NOC, error codes assignment, chronic issue analysis.
- Vendor Management: Follow up of issues / SLA adherence with OEMs.
- Responding to technical queries / providing technical signoff for projects.
- Raised BoM / Purchase Order for network infrastructure nodes / elements.
- PoC design and solution testing.
- Trend analysis and reporting of traffic patterns and tariff and designing/implementing cost effective routing plans based on it (Wholesale Voice Traffic Management).
Senior Associate
COLT Technology Services India Private Ltd
01.2008 - 03.2014
- Delivered small and medium complexity solutions for Global customers like Sprint, Easynet, T- Systems, AT&T, Zeeman, G3, Iber-fonica, Meetingzone, Shurgard, Infrax, Verne Global, and Voxclever.
- Planned and executed a migration project of 4000 circuits from legacy Cisco platform to next generation Sonus soft switch platform.
- Track defects and issues in Projects / User Acceptance Tests (UAT) via the use of Quality Centre.
- Performed Operational Readiness Test (ORT) Projects of new products.
- SLA/OLA management, maintaining weekly and monthly productivity and quality reports.
- Co-ordination with various virtual teams such as Order processing Team, Bandwidth Team, Billing Team for to ensure better quality of service and reduced lead time for products / revenue leakage check.
- Was a member of VoIP – Centre of Excellence (CoE) team E1/T1 circuit provisioning and activation, Cisco 2800 / 2900 IAD provisioning Implementation of SIP Trunking & routing plans / designed networks in VoIP soft switch.
Network Engineer
Hughes Communication India Ltd
10.2004 - 11.2007
- Was a part of Network Engineering & Service Delivery Team at Hub Network Operation Center HCIL offers services over Satellite technology.
- Major customers were SBI, Reliance, Axis Bank (UTI bank), ICICI bank, HUL (formerly HLL) Job responsibilities as follows: Maintenance and configuration of bandwidth management devices- Packet Shapers (PacketeerTM 6500 & 2500 series) and Bandwidth Managers, Creation of QoS policies for assigning the bandwidth according to requirement.
- Customer Bandwidth requirement analysis based on applications being used.
- Creation / Upgradation of VSAT profiles, configuring parameters in Direcway Multimedia Vision (A Hughes Proprietary NMS) Network Traffic analysis and troubleshooting using SnifferTM tool.
- Analyzing number of trouble ticket calls, type of problem classified according to product, reason of call escalation and steps to be taken to avoid escalations via ERP.
- Conducting internal training on Hughes DirecwayTM range of products and Communication skills.
Education
Certificate in Business Analytics - Business Analytics, Telecommunications
IIM,Calcutta
07.2008 - 06.2009
Bachelor of Engineering - Telecommunications
P.E.S. Institute Of Technology
09.2000 - 06.2004
Senior Secondary Education - Mathematics And Computer Science
St. Aloysius Senior Secondary School
07.1999 - 06.2000
Skills
Performance Management: Reports, RCA , Protocol /Traffic analysisundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
PRINCE2 2017 Practitioner Certified
Timeline
Call Resolution Group Manager
Hughes Communication India Ltd
08.2018 - Current
Trainer
05.2017 - 07.2018
Orange Business Services
07.2016 - 04.2017
Assistant Manager
Spectranet
05.2014 - 07.2016
Certificate in Business Analytics - Business Analytics, Telecommunications
IIM,Calcutta
07.2008 - 06.2009
Senior Associate
COLT Technology Services India Private Ltd
01.2008 - 03.2014
Network Engineer
Hughes Communication India Ltd
10.2004 - 11.2007
Bachelor of Engineering - Telecommunications
P.E.S. Institute Of Technology
09.2000 - 06.2004
Senior Secondary Education - Mathematics And Computer Science
St. Aloysius Senior Secondary School
07.1999 - 06.2000
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