SAURABH SUMAN
Bengaluru
Summary
Dynamic professional with extensive experience at HSBC, excelling in investigative reporting and transaction monitoring. Proven track record in process improvement and stakeholder management, leading teams to enhance operational efficiencies. Adept at leveraging audit and risk management skills to drive strategic decision-making and foster high-performance cultures. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager Investigative Reporting
HSBC
BANGALORE
10.2024 - Current
- Managed end-to-end investigative reporting operations for correspondent banking customers across multiple global markets, such as France, ECB (Malta, Poland, Ireland, Spain, Czech Republic), Luxembourg, Netherlands, Australia, New-Zealand, MENAT (Kuwait, Qatar, Bahrain) and UAE.
- Oversaw workflows for various regions, ensuring timely completion of MIS and Governance reports.
- Monitored operational metrics to support management-level reporting and decision-making.
- Conducted regular performance appraisals and evaluations for team members to drive alignment with organizational objectives.
- Established efficient processes to enhance operational efficiencies and workflow throughout the organization.
- Led a team of 20 employees, fostering high productivity and exceptional customer service.
- Streamlined communication channels to improve information flow and facilitate quicker decisions.
- Enhanced team morale through recognition programs and career development opportunities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Senior Analyst-Transaction Monitoring
HSBC
BANGALORE
01.2022 - 10.2024
- Developed detailed reports for senior management review and strategic planning.
- Conducted comprehensive analysis of transaction data to identify suspicious activities.
- Performed extensive screening of transactions and customer profiles to detect potential risks.
- Mentored junior analysts, fostering skill development and knowledge sharing.
- Engaged with cross-functional clearance of old project to enhance new project outcomes.
- Maintained updated knowledge base on industry trends and best practices.
- Identified areas for improvement to assist decision-makers in implementing necessary changes.
- Implemented strategies to capitalize on emerging opportunities.
Analyst-Name Screening
HSBC
BANGALORE
09.2019 - 01.2022
- Processed various queues in name screening, including Sanctions and Exits.
- Analyzed significant financial crime risks by matching alerted names with PEP records.
- Managed customer interactions across Retail, Commercial, and Wealth Banking sectors.
- Maintained consistent communication with Relationship Managers to ensure timely RFI completion.
Customer Service Manager
ICICI BANK
Gujarat
05.2014 - 11.2014
- Resolved escalated customer issues through effective communication and problem-solving.
- Monitored customer feedback trends to identify service enhancement opportunities.
- Delivered prompt, knowledgeable service for routine inquiries and complaints.
- Established rapport with customers and team members to foster a positive work environment.
- Responded to phone and online requests within designated turnaround times to boost satisfaction ratings.
- Provided exceptional service to new and long-standing customers by addressing concerns proactively.
Education
POST GRADUATE DIPLOMA - Banking And Finance
MANIPAL UNIVERSITY
Bangalore05-2014
ELECTRONICS AND COMMUNICATIONS - Bachelor in Technology
LOVELY PROFESSIONAL UNIVERSITY
PUNJAB04-2012
Skills
- Subject matter expertise
- Stakeholder management
- Transaction monitoring
- Audit and risk management
- Process improvement
- Change management
- Liaison and coordination
- Management information systems
Accomplishments
• H1 COE Award IR, 2025
• SME Of the Quarter 1 TM, 2024
• Team award for being part of pilot batch of IR.
• Multiple Superstar of Quarter award at TM, Name Screening.
• SME Of the Quarter 1 TM, 2024
• Team award for being part of pilot batch of IR.
• Multiple Superstar of Quarter award at TM, Name Screening.
Areas Of Excellence
- Subject Matter Expert
- Stakeholder Management
- Transaction Monitoring
- Audit & Risk Management
- Process enhancements
- Change management
- Liaison and coordination
- MIS & reporting
Certifications
- INTERNATIONAL COMPLIANCE ASOCCIATION (ICA) CERTIFIED, DEC. 2025
Timeline
Manager Investigative Reporting
HSBC
10.2024 - Current
Senior Analyst-Transaction Monitoring
HSBC
01.2022 - 10.2024
Analyst-Name Screening
HSBC
09.2019 - 01.2022
Customer Service Manager
ICICI BANK
05.2014 - 11.2014
POST GRADUATE DIPLOMA - Banking And Finance
MANIPAL UNIVERSITY
ELECTRONICS AND COMMUNICATIONS - Bachelor in Technology
LOVELY PROFESSIONAL UNIVERSITY