saurav
store manager
New Delhi
Summary
Accomplished Store Manager with a proven track record at Nexcstep Retail Pvt Ltd, enhancing store profitability and customer satisfaction through innovative merchandising and effective team development. Skilled in customer service management and employee training, I've successfully increased loyalty and minimized shrinkage, demonstrating a keen ability to lead and innovate in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Store Manager
Nexcstep Retail Pvt Ltd
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Assitant Store Manager
Aditya Birla Limited
01.2023 - 06.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Customer Relationship Executive
Fabindia Overseas Private Ltd
10.2019 - 01.2023
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Strengthened customer relationships by providing timely and accurate information on products and services.
Team Leader
Futures Group
04.2016 - 10.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
Reliance Retail
12.2014 - 04.2016
Education
Master of Arts - MASTER OF PUBLIC ADMINSTRATION
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI 04.2001 -
Bachelor of Arts - Political Science
DELHI UNIVERSITY
NEW DELHI 04.2001 -
Skills
Customer Service Management
Timeline
Store Manager
Nexcstep Retail Pvt Ltd
06.2023 - Current
Assitant Store Manager
Aditya Birla Limited
01.2023 - 06.2023
Customer Relationship Executive
Fabindia Overseas Private Ltd
10.2019 - 01.2023
Team Leader
Futures Group
04.2016 - 10.2019
Customer Service Representative
Reliance Retail
12.2014 - 04.2016
Master of Arts - MASTER OF PUBLIC ADMINSTRATION
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
04.2001 -
Bachelor of Arts - Political Science
DELHI UNIVERSITY
04.2001 -
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