Saurav Acharya

As an accomplished HR professional with total experience of 23+ years of experience. As a HR and 12+ years in management, I have developed a strong foundation in all aspects of human resources management, including recruitment and selection, employee relations, performance management, training and development, and policy development. My expertise extends to implementing HR strategies aligned with organizational goals, ensuring proper recruitments, and optimizing HR processes to enhance operational efficiency. Throughout my career, I have had the opportunity to work in diverse industries, ranging from technology startups to large corporations. These experiences have equipped me with the adaptability and flexibility needed to thrive in dynamic work environments. I have successfully led recruitment efforts, attracting top talent through targeted sourcing strategies and effective employer branding initiatives. Additionally, I have resolved complex employee relations issues, fostered a positive and inclusive workplace culture, and implemented performance management programs to drive employee engagement and productivity. What sets me apart is my genuine passion for developing and empowering employees. I believe that a company's success is directly linked to the growth and satisfaction of its workforce. I am well-versed in designing and delivering training programs that enhance employee skills and knowledge, fostering a culture of continuous learning and professional development. By building strong relationships with employees at all levels, I have been able to promote a supportive and collaborative work environment, resulting in increased employee morale and retention rates. Furthermore, my strong interpersonal and communication skills enable me to collaborate effectively with stakeholders at all levels, including senior executives, managers, and cross-functional teams. I am a strategic thinker who can analyze HR data and trends to provide actionable insights and recommendations that align with business objectives. Additionally, I am well-versed in current employment laws and regulations, ensuring compliance and mitigating legal risks.

• Responsible for smooth Transition from BPO to IT for Outright Solutions Pvt Ltd. Increasing the manpower from 23 to 100+ IT developers and Designers in last 5 years.
• Upgraded myself from recruiter to IT recruiter and then to HR Generalist and HR Manager in last 6.5 years.
• Got the best Training and Placement award of the year from Orion Edutech.
• Developed organization based on a vision of 'Feel the Customer Experience.' (IBM Daksh).
• Prepared new training modules for NHT's for better customer satisfaction and low AHT for agents in IBM shop floor.
• Earned highest incentives for consecutive 7 months for best customer satisfaction surveys.
• Achieved a significant competitive advantage through the development and implementation 'outsourcing' support strategy for Jindal Infomedia.
• Responsible for building a 'Best of Class' customer service and sales team for Jindal Info media.
• Increased team from 15 to 100 in less than years while the call volume increased ten-fold for Jindal Info media.
• Built a highly efficient tele calling team with proper training and guidance.
• Led corporate-wide staffing initiative resulting in the expansion of Jindal Infomedia.
• Designed and implemented Customer Service standards focusing on Quality Service Skills.
• Introduce new training techniques for process improvement.
• Conducted seminars in colleges with more than 900 students.

• Human Resource Management
• Operations Management
• Recruitment
• IT Recruitment
• Non IT Recruitment
• BPO mass recruitment
• Staff Training & Development
• Talent acquisition, Recruitment and Training
• Technical Recruitment
• New Business Development
• Consultative Selling Strategies
• Account Development & Retention
• Team Building / Leadership
• Strategic Planning
• Identifying Decision Makers
• Contract Negotiation & Administration
• Effective Presentations
• Analytical & Conceptual Problem Solving

• Played a key role in ensuring the successful and consistence growth of Kolkata office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
• Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention within an industry where high turnover is the norm.
• Negotiated salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.
• Brought employees' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of ill health.
• Wrote employee manual covering company policies, disciplinary procedures, code of conduct, Employee Leave policy and benefits information.
• Introduced company's first formal performance review program, creating a flexible and well-inspired incentive program that was later adopted company-wide.
• Revised job descriptions across all levels and 25+ categories. 'Shadowed' and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Father's Name: Late. Mr. Arunoday Acharya