Saurav Bhattacharya
Key Account Manager
Birati
Summary
Dynamic Biotechnology graduate with 4 years of experience. Held key positions as an Key Account Manager, Customer Service Associate, Customer Service executive, Senior IT Sales Consultant in companies like Startek, Minacs, Aegis pvt ltd, Business Pro Digital excelling in strategic advertising and campaign management. Proven expertise in client relations and campaign optimization, consistently driving impactful results and fostering strong partnerships.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Customer Service Associate
Minacs Private Limited
Bengaluru
09.2015 - 04.2016
- Had the privilege of working closely with a Technology Giant like Apple Inc.
- Enabled high value customer support through live chat channels assisting customers on a real-time basis and promptly resolving issues through systematic troubleshooting.
- Provided apt and speedy resolutions for a variety Apple products that were both, under the warranty period or of expired warranty.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Executive
Aegis private limited
05.2017 - 05.2018
- Provided end to end support for a robust application called Jio wallet, which was a digital wallet and gave quick workarounds and swift solutions for application related issues and website.
- Provided resolutions for the transactions-related issues and explicit wallet-benefits on offer.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Meticulously described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Senior IT sales consultant
Business Pro Digital
03.2022 - 04.2023
- Digital marketing sales representative covering North American clientele
- Enablement of customized website and mobile application sales
- Provided post-sales support in website maintenance and hosting.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Senior Executive - Operations
Startek
9 2023 - 09.2024
- As a Senior Executive in Operations Analysis, I was responsible for overseeing Shopsy's advertisement campaigns, email marketing initiatives, and ads management
- Conducted comprehensive market research and competitor analysis, and optimizing campaigns for maximum impact
- Was responsible for fostering key engagements and relationships with multiple stakeholders and clients.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Cultivated high-performance culture enabling a highly collaborative workforce
Education
10th -
Vivekananda Kendra vidyalaya
01.2008 - 04.2011
12th - undefined
Government higher secondary school
01.2011 - 04.2016
Bsc. Biotechnology - undefined
Bangalore University
01.2016 - undefined
Skills
Problem Management: Proficient in identifying, analyzing, and resolving complex issues efficiently
Microsoft Office Suite: Skilled in utilizing Microsoft Office applications for documentation, analysis, and presentation purposes
Communication Skills: Strong verbal and written communication abilities, capable of effectively conveying ideas and information to diverse audiences through impeccable interpersonal skills
Team Player: Collaborative and adaptable team member, with a demonstrated ability to work harmoniously in group settings to achieve common goals
Strategic Planning: Experienced in formulating and executing strategic plans to achieve organizational objectives, with a focus on long-term growth and success
Customer Support:Skilled in delivering exceptional customer service through effective communication, problem-solving, and a commitment to enhancing customer satisfaction and loyalty
Customer Relationship Management (CRM):Proficient in Customer Relationship Management (CRM) with a focus on optimizing client interactions, improving satisfaction, and driving business growth through strategic relationship building
Languages
Bengali
Advanced (C1)
Hindi
Upper intermediate (B2)
English
Advanced (C1)
Assamese
Upper intermediate (B2)
Nepali
Intermediate (B1)
Projects
Wefixsystems.in: Tailored Solutions for Enhanced Security, I. Spearheaded the conceptualization and implementation of Wefixsystems.in, a customized website tailored to address specific security requirements.
II. Orchestrated the integration of interactive elements, enhancing user engagement and interaction on the platform.
Certification
Excel Essential Training (Microsoft 365)
Interests
Reading business journals
Globetrotting
Automotive Enthusiast
Culinary research and experimentation
Timeline
Digital Marketing Foundations
09-2024
Excel Essential Training (Microsoft 365)
06-2024
E-commerce Fundamentals
09-2023
Search Advertising
09-2023
Senior IT sales consultant
Business Pro Digital
03.2022 - 04.2023
Customer Service Executive
Aegis private limited
05.2017 - 05.2018
Bsc. Biotechnology - undefined
Bangalore University
01.2016 - undefined
Customer Service Associate
Minacs Private Limited
09.2015 - 04.2016
12th - undefined
Government higher secondary school
01.2011 - 04.2016
10th -
Vivekananda Kendra vidyalaya
01.2008 - 04.2011
Senior Executive - Operations
Startek
9 2023 - 09.2024
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