Saurav Bhowmick

• Managed global security service delivery and infrastructure transformation for multiple clients.
• Led IAM operations including Active Directory, SailPoint, Saviynt, SSO, and Certificate Management.
• Ensured SLA compliance, business continuity, and disaster recovery across all services.
• Drove automation initiatives to enhance security and optimize costs for clients.
• Oversaw stakeholder engagement, client reporting, and governance of IT service operations.
• Managed AWS accounts to ensure security compliance while achieving cost savings.
• Prepared comprehensive reports, risk assessments, and governance documentation regularly.
• Coordinated cross-functional teams to align project objectives and deliverables effectively.
• Oversaw a team expansion project that successfully integrated 90 additional team members within 3 months.
• Spearheaded the Agile transformation for the team, increasing our deployment frequency by 40% while improving quality.
• Collaborating with the Solution Architect to design solutions aligned with business objectives, leveraging Agile methodologies.
• Document and support the implementation of deselection processes in coordination with cross-functional technology teams.
• Manage offshore teams operating within Agile sprint cycles across delivery-focused PODs.
• Provide hands-on support for investigations and Proof of Concepts as required.
• Provided training on specific processes and tools for new hires in the project management department, facilitating their onboarding and skill development.
• Strategically plan and schedule project activities to ensure on-time, within-budget delivery while optimizing resource utilization across teams.
• Organize and oversee key process milestones and support functions, closely monitoring progress to maintain adherence to scope, timeline, and cost constraints.
• Track project progress, address bottlenecks, ensure high-quality deliverables, and provide timely status updates, escalating critical issues as needed.
• Review and approve data submissions related to project development proposals, ensuring alignment with business objectives.
• Lead teams in delivering successful project outcomes and efficient process operations.
• Drive cost-saving initiatives by planning, analyzing, and implementing strategies and metrics to improve overall productivity.

• Led Windows Server & Active Directory Administration for enterprise clients.
• Architected and maintained a 1650-server virtualized environment (VMware & Windows).
• Handled Vulnerability patch management, server migration, backup/restoration, and security monitoring.
• Directed the development and maintenance of a large-scale enterprise server & application, serving over 10,000 users.
• Collaborated closely with Project Managers, effectively managing local delivery teams to meet customer deadlines and deliver successful outcomes.
• Before signing off on each delivery, customer approval was sought to ensure satisfaction and alignment with project objectives.
• Implement structured processes and promote discipline, teamwork, accountability, and urgency in resolving issues across functional teams.
• Lead, supervise, and evaluate team performance to drive project efficiency and meet individual and collective goals.

• Provided enterprise IT support for Windows, Active Directory, Citrix, and security services.
• Ensured 24/7 operations, backup administration, and network security compliance.
• Managed global service delivery for Fujitsu, BP UK, and NEC America.

Managed U.S.-based projects deployed in India, delivering Windows system administration and end-user support across diverse platforms.

• Administered Windows NT, 2000, 2003, and XP environments, ensuring stability and security.
• Executed end-to-end troubleshooting for operating systems, Microsoft Office, email clients, RoboForm, and Parma Projects.
• Resolved issues related to internet connectivity, desktop environments, workgroup configurations, and hardware devices.
• Provided continuous technical support and infrastructure maintenance for U.S. client deployments.
• Facilitated customer relationships as primary contact for ACS Inc. and U.S.-based clients, ensuring effective communication.
• Documented troubleshooting processes and resolutions to enhance operational efficiency.
• Collaborated with teams to streamline service delivery for enhanced user satisfaction.

Directed system, network, and operating system administration, encompassing backup management and security enforcement.

Owned technical support operations in high-volume, 24x7 environments.

Supervised a 15-member technical support team, ensuring prompt resolution of network and hardware issues.

• Managed IT support services across multiple locations, including Nagpur, Ahmedabad, and Delhi.
• Configured firewalls, routers, and VPNs to enhance network security.
• Administered email systems to maintain a reliable communication infrastructure.

Streamlined coordination of technical issues related to operating systems, including Windows NT, 2000, and 2003 Server.

• Enforced security policies to protect organizational assets and data integrity.