Summary
Overview
Work History
Education
Skills
Accomplishments
Core Competencies
Personal Information
Disclaimer
Timeline
Generic

Saurav Dutt

Ghaziabad

Summary

Dynamic collections specialist with a proven track record at Amazon Development Center, recognized for innovative problem-solving and effective communication. Achieved top performance awards by resolving payment disputes and training new team members. Proficient in Salesforce and team management, consistently driving timely payments and enhancing client relationships.

Overview

6
6
years of professional experience

Work History

Management Trainee (Collections Specialist)

Genpact IND PVT LTD
06.2023 - Current
  • Collections B2B: Keeping track of all invoices getting for on time payments, follow-ups for the unpaid/due invoices over email and calls.
  • Sending SOA to customer for the update on open invoices and take proper actions to get the invoices paid on time.
  • Focusing on Aged items on 90+ bucket.
  • Role involved helping team member with their queries. Handling escalation emails and calls.
  • Involved in training and KT for new joiner.
  • Along with collections, done PO Application on Invoices.
  • Received Rewards and Recognition each month for achieving KPI.
  • Top Performer Award and few process related yearly rewards.
  • Received Appreciation email from client and managers.

Collection Specialist

Amazon Development Center Pvt Ltd
08.2019 - 06.2023
  • Following up via calls and emails to.receive timely payments from the customers.
  • Provided solutions to resolve customer payment disputes or discrepancies.
  • Worked as SME and helped new joinees on how to work and handle customers.

Education

B.Tech -

ABES Institute of Technology
01.2019

Intermediate -

DAV Public School
Ghaziabad
01.2015

High School -

DAV Public School
Ghaziabad
01.2013

Skills

  • Innovative & Creative
  • Cheerful outlook
  • Effective communication skills
  • Team management
  • MS Word
  • PowerPoint
  • Excel
  • JD Edwards
  • High Radius
  • SAGE
  • Salesforce
  • Goal oriented

Accomplishments

  • Received Rewards and Recognition each month for achieving KPI.
  • Top Performer Award and few process related yearly rewards.
  • Received Appreciation email from client and managers.

Core Competencies

Innovative & Creative, Cheerful Outlook, Effective communication skills, Can manage a team, MICROSOFT OFFICE: MS Word, PowerPoint, Excel, ERP: JD Edwards, High Radius, SAGE & Salesforce, Basics of C language

Personal Information

  • Date of Birth: 11/19/97
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Place of Birth: Ghaziabad

Disclaimer

Certify that above mentioned information is correct to the best of my knowledge, and nothing has been concealed.

Timeline

Management Trainee (Collections Specialist)

Genpact IND PVT LTD
06.2023 - Current

Collection Specialist

Amazon Development Center Pvt Ltd
08.2019 - 06.2023

B.Tech -

ABES Institute of Technology

Intermediate -

DAV Public School

High School -

DAV Public School

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Saurav Dutt