Saurav Jha
Delhi
Summary
Dynamic Flight Analyst with a proven track record at Salam Air, excelling in revenue optimization and market trend analysis. Skilled in ARM and strategic thinking, I effectively mitigate risks and enhance inventory management, driving significant improvements in operational efficiency and customer satisfaction. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Flight Analyst
Salam Air
02.2023 - Current
- Managing and optimizing the flight/route by analyzing market
trends , dynamics and competitor's behavior. Managing the
inventory as well as offering group quotations to the
sales team. - Flight creation and EQP change has been additional
additional day to day activity as per the requirement. - Comprehensive analysis of revenue related data.
- Revenue optimization as well as detecting and addressing the revenue leakage risks.
Senior Travel Consultant
MyHolidays.com
Delhi
07.2018 - 02.2023
- Lead the customer service team, handle escalated complaints, oversee operations, and improve service quality.
- Ticket issuance, reissuance, and refund.
- System and process training for the new candidates.
Lead Customer Service Representative
Indigo Airlines
Patna
02.2019 - 02.2022
- I held the position of Station SPOC (Single Point of Contact), representing and leading initiatives across departments: Mishandled Baggage (MHB), Training and Development, Team Leading, Accommodation, and CR.
Education
MBA - Aviation Management
Galugotias University
Greater Noida01.2019
Bachelor of science - Mathematics
NIMS University
Chennai01.2015
Intermediate of Science - Mathematics
TNB College
Bihar01.2009
Matriculation -
BSEB Board
Bihar01.2007
Skills
- ARM
- RADIXX
- AMADEUS
- SKYSPEED
- GO-NOW
- Quantitative analysis
- Data analysis
- Strategic thinking
- Critical thinking
- Effective communication
- Adaptability
- Understanding market dynamics
- Trends analysis
- Cross-functional collaboration
- Revenue analysis
- Market trends
- Route optimization
- Inventory management
- Analytical thinking
- Research and analysis
- Quantitative research
- Strategic planning
- Econometric analysis
- Statistic analysis
- Deadline adherence
- Time management
- MS Excel
- Risk mitigation
- Risk analysis
Training
- MHB Training (WTW)
- Human Trafficking, ACI
- FWSTC - Crew
Awards
- Indigo Star of the Month
- 6e Service Champ
- Mr. Freshers
Personal Information
Date of Birth: 09/18/92
Timeline
Flight Analyst
Salam Air
02.2023 - Current
Lead Customer Service Representative
Indigo Airlines
02.2019 - 02.2022
Senior Travel Consultant
MyHolidays.com
07.2018 - 02.2023
MBA - Aviation Management
Galugotias University
Bachelor of science - Mathematics
NIMS University
Intermediate of Science - Mathematics
TNB College
Matriculation -
BSEB Board