Saurav Kumar

ROLES & RESPONSIBILITIES :

• To provide customer service by responding to inquiries via phone, email, and chat in a timely and professional manner.
• Building strong relationships with customers by understanding their needs and offering appropriate solutions and recommendations.
• Developing and delivering persuasive sales pitches to potential customers, effectively highlighting the benefits of our various courses and programs.
• Collaborating with the marketing team to implement sales strategies, promotions, and campaigns to drive customer engagement and increase sales conversion rates.
• Keeping accurate records of customer interactions and transactions, updating customer profiles and providing relevant feedback to internal teams.
• Utilizing MS Office tools to create reports, analyze sales data, and generate insights to optimize customer service and sales processes.
• Staying up to date with industry trends, products, and competitors to provide customers with accurate information and a competitive edge.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Tracked customer service cases and updated service software with customer information.