Saurav Kumar
Ranchi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Area Coach
Cafe Coffee Day
Hyderabad
02.2022 - 02.2024
- Hiring, Recruitment, Sourcing Resumes, Team Management, handling and driving Cafe / Assistant Managers and Team Members of Cafes, D2D Operations, Maintenance, Technical -IT, Supply chain, stocks, vendor, project, waste management,
- PMS, New hiring, working with HR for campus drives, Opening new Cafe's, Working with marketing department for branding.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised 2 States AP and Telangana, handled, 250+ staff & 50+ managers, managed 45 Cafe's, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 10-20%.
- Oversaw budget planning, strategy development, community outreach for organization.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Drove revenues and team morale by developing and deploying sales contests.
- Supervised various locations, enforcing high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews to recommend additional training or advancements.
Management Trainee - Operations
PNB Housing Finance
Kolkata
04.2019 - 07.2020
- Operations Management - End to end process of day to day operations
- CRM
- Handling Banking software like Orion and kastle.
- Docket Management - Monitoring flow of new logins and docket disbursements, handling customers complaint, Documentation, confirmation with legal and technical, monitoring smooth documentation process, KYC Compliance.
- Assisted established management staff with operational oversight, business development, and process improvement strategies
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Gained knowledge of company policies, protocols and processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
MBA-PG (full-time) - Operations And Marketing Management
IBS Hyderabad
Hyderabad 02.2019
B.Tech-UG (full-time) - Electronics And Communication Engineering
SRM University
Chennai 05.2017
Skills
- Recruitment
- Training
- Project Management
- Distribution Management
- Team Management
- SCM
- Process Mapping
- Leadership
- Strategic planning and implementation
- Decision Maker
- Critical Thinking and Problem Solving - Solution Oriented
- Waste Management
- Indent Management
- Operational Efficiency and Excellence
- Marketing and Branding
- Organizer
- Motivator
Accomplishments
- Won 2nd Prize in Mathematical Modeling in SRM University.
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Supervised team of 250+ staff members.
Languages
English
Hindi
Internship
Management Trainee- Business Analyst, Absyz Inc. Hyderabad from 03/2018 till 05/2018 - White paper on NGO Industry and hiring process for manufacturing industry
Personal Information
Title: Operations Specialist
Timeline
Area Coach
Cafe Coffee Day
02.2022 - 02.2024
Management Trainee - Operations
PNB Housing Finance
04.2019 - 07.2020
MBA-PG (full-time) - Operations And Marketing Management
IBS Hyderabad
B.Tech-UG (full-time) - Electronics And Communication Engineering
SRM University