Saurav Kumar
Product Manager-Business Consultant
Hyderabad
Summary
Business Consultant with Expertise in SAFE 5.0 Agile Product Management & Lean Digital Transformation with total ~13+ years of Experience. A proactive communicator & focused individual providing consulting services across the business lines of Capital Markets, Healthcare & FP & A processes using Lean Digital Transformation and Lean/Six Sigma approach on Process Optimization. Possesses expertise on Agile Product Management, Lean Digital Transformation (IT Automation, RPA, AI) & Solution design, Value Stream Optimization, Customer Journey Mapping, McKinsey’s 5 lenses of lean framework & stakeholder management.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Associate Director
UBS
Hyderabad
05.2020 - Current
- Working as Product manager to solve business problems using Digital Solutions, Value Stream Optimization.
- Automation of IB Plan Data Transfer from Gfast to FRS: IB Plan data process was automated -Data is now transformed & uploaded in FRS using Apliqo. Benefits: 1.5 FTE.
- Automation of Excel Based Shifts process using Apliqo (Ongoing): Shifting of budget from one Business function to other business function was excel based. Rules are defined and new Workflows was created in Apliqo for this process. Benefits: 1 FTE.
- Optimization of Service Management Reports Using Apliqo & FRS (Internal Calculation Engine): Process was optimized by replacing Alteryx Workflows by Apliqo + FRS. Previously used Alteryx workflows were broken with high runtime and very complex in nature thus resulting in errors. Benefits: Improved accuracy & reduction of high runtime.
- FDS (Financial Data Services) transformation by Demand reduction from upstream & tactical automation of break investigation using Alteryx as a tool. Demand Reduction: Demand was reduced by revising the business rules like thresholds for breaks investigation, removal of non-critical reconciliation task, reduction in timing gaps between data feeds timing across regions- Benefits worth 8 FTE.
- Automation of breaks investigation process using Alteryx Workflows-Benefits Worth 6 FTE.
- RAS (Financial Data Services) transformation with tactical automation on Reconciliation & Data Loads Tasks using Alteryx & Robotics Process Automation. Automation of breaks investigation process using Alteryx Workflows & - Benefits Worth 6 FTE.
- Worked on a proof-of-concept Machine Learning (Combining Python & Tableau) project as consultant for internal UBS academy which would recommend courses to employee basis their rank, role & learning history-POC was successful.
Manager Lean Digital Transformation
Genpact
Hyderabad
10.2018 - 05.2020
- Project Manager Robotics process assessment (For Leading UK Retail Client): Assessment of RTR (Record to report), OTC (Order to Cash), PTP (Procurement to pay) processes for robotics process automation.
- Cost benefit analysis for the robotics opportunity basis Development cost IT & Infra cost, maintenance cost & contractual obligation for project sign off.
- Creation of requirement document (Disaggregation Sheet, Process Design Document).
- Preparation of Project plan (BOT development, UAT Testing, BOT deployment in live environment, Hyper care, Maintenance).
- Ensuring that all the project deadlines are met without compromising the quality of Robots delivered.
- Robotics Process Automation: RTR- Automation of Intercompany processes (Journal Posting, Invoice-Raising, Netting) –Benefits worth 5 FTE.
- OTC-Branch Compliance & refunds-Benefits worth 4 FTE.
- OTC- Automation of sending Account Receivables Statements to end customers -Benefits Worth 1 FTE.
- RTR-Automation of Balance Sheet Reconciliation Activity-Benefits worth 3 FTE.
- PTP-Automation of PR to PO generation-Benefits Worth 1 FTE.
- Drove Idea Generation campaigns across the account to collect & select final ideas for implementation using RPA, QPA (Quick Process Automation) & Lean methods.
- Recommended solutions to improve FTR (First Time Right) for Invoice Processing for PTP tower using DMAIC Methodology.
Consultant
Cognizant Technology Solutions
Hyderabad
05.2014 - 09.2018
- Consultant (Leading US healthcare Provider): Worked as a Consultant to develop new framework in managing Knowledge Assets and improve Turnaround time (TAT) for operators for a leading US healthcare conglomerate.
- Objectives of the assignment were: Understand Business process for claims processing and identify knowledge assets.
- Analyze business problem from end user perspective and design solution.
- Design approach for implementation of solution by preparing process flow.
- Identify base KPIs and success criteria and map with high level KPIs.
- Process Consultant (Leading investment Bank): I was part of the Business Excellence team for a leading investment bank for transforming the processes based on McKinsey five lenses of lean framework which resulted in 81 FTE (Full time effort) worth benefits across 3 waves.
- Worked on Process efficiency lens using value stream mapping & waste related to defects & rework, over-processing, transportation, overproduction, inventory, motion, waiting-time analysis to find out opportunities to build efficiency in the processes.
- Worked on designing current state process maps and designing future state process maps using brainstorming sessions and multiple workshops with stakeholders.
- Worked on robotics process assessment for 20 processes to identify the robotics/automation opportunity in the processes.
- Conducted multiple workshops with the business stakeholders (SMEs, process executives, process owners) to find out opportunities for demand reduction & value stream optimization based on ECRSS (Eliminate, combine, reduce, simplify, standardize) methodology from upstream & downstream.
- Trained employees on Lean methodology & its components like problem solving, best practice documents.
- Conducted multiple workshops for Mindset and Behavior lens to find out the current state of employee mindset & their HR related concerns.
- Led the Context Switching Activity across entire securities wave to find the waste in the processes.
Business Analyst
Cognizant Technology Solutions
05.2014 - 10.2015
- Worked with Operations team to build in process efficiency based on lean six sigma techniques, Identification of automation opportunity based on value stream mapping of the processes.
- Adopted DMAIC (Define measure analyze implement & control) methodology to improve a SLA metric i.e. employee productivity. Business impact worth $25k achieved.
- Responsible for Governance structure-set up, Change management and streamlining of the entire process.
- Project initiatives shared with the client Plans with Business/Change team to develop, define and prioritize work and release delivery.
- Implementation of OCR technology for facets enrolment process.
- Responsible for deploying Transactional Quality Framework across locations (Bangalore, Chennai, Hyderabad and Coimbatore) for about 50 processes.
- Focus on understanding true business needs, leading requirement gathering sessions.
- Periodically did gap analysis between SOPs (standard operating procedure) & how the process is performed by an individual for enrolment process.
- Conducted FMEA (Failure mode effect analysis) analysis for completed quality improvement projects so that they are in compliance with healthcare laws & regulations (HIPAA) to reduce risk.
- Led 15 lean projects worth $89 K across enrolment processes.
- Transactional Quality Framework – Standardization of practices in deficient processes across locations (Bangalore, Chennai, Hyderabad and Coimbatore), conducting periodic reviews and random auditing to keep a check on processes.
- Actively involved in VSM (Value Stream Mapping) and idea generation campaigns, brainstorming sessions for identification and implementation of automation opportunities.
- Initiated and led the drive for introducing necessary exercises like auditor calibrations, bottom quartile performance analysis.
Systems Engineer
Tata consultancy services
12.2009 - 06.2012
- Service Desk Lead (Betting Website): Worked for a Swedish betting website in the service desk department as service desk lead.
- Worked as incident manager for different issues faced by the business. I was responsible to communicate with different virtual teams & multiple stakeholders and made sure that all issues are resolved as per the SLA.
- As a team we brought the customer satisfaction index to 98.3 % highest till my tenure in the organization.
- Worked on designing & implementation of service desk processes based on ITIL V3.0 standards.
- Asset manager (Telecom Provider): Coordinated with Location help-desk Engineers for proper Asset Management.
- Supported Telecom applications for both GSM & CDMA related to Telephone activation.
- Generated revenue of INR 3 Lakh by proactively selling IT scrap material.
Education
MBA - Marketing
IBS Hyderabad
Hyderabad 01.2012 - 01.2014
B.Tech - Instrumentation & control
SRM University
Chennai 01.2005 - 01.2009
Skills
Personal Information
- Passport Number: J0632613
- Date of Birth: 06/02/86
Timeline
Associate Director
UBS
05.2020 - Current
Manager Lean Digital Transformation
Genpact
10.2018 - 05.2020
Consultant
Cognizant Technology Solutions
05.2014 - 09.2018
Business Analyst
Cognizant Technology Solutions
05.2014 - 10.2015
MBA - Marketing
IBS Hyderabad
01.2012 - 01.2014
Systems Engineer
Tata consultancy services
12.2009 - 06.2012
B.Tech - Instrumentation & control
SRM University
01.2005 - 01.2009
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