SAURAV KUMAR

• Based on experience with ServiceNow, Moogsoft, and MyXylatics, along with performing L1 tasks for IAM (Identity and Access Management), here's an explanation of these applications and their uses.

ServiceNow:

• A cloud-based platform used for IT Service Management (ITSM), workflow automation, and incident management.
• Helps organizations streamline processes like ticketing, change management, and asset tracking.
• Used for IAM tasks such as user provisioning, access requests, and compliance tracking

Moogsoft:

• An AI-driven observability and incident management tool.
• Helps in monitoring IT infrastructure, detecting anomalies, and reducing downtime.
• Used for proactive incident resolution by correlating alerts and automating responses

MyXylatics:

• Likely a data analytics or monitoring tool (specific details may vary).
• Used for analyzing system performance, security logs, and operational efficiency.
• Helps in decision-making by providing insights into IT operations
• ser Access Management: Handling user provisioning, de-provisioning, and access requests.
• Password Resets & Authentication Issues: Assisting users with login problems and MFA (Multi-Factor Authentication).
• Monitoring & Compliance: Ensuring access policies align with security standards.
• Incident Handling: Addressing IAM-related alerts and escalating issues when necessary.

My role involves ensuring smooth IT operations by leveraging these tools for automation, monitoring, and security management.