Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Saurav Kumar

Saurav Kumar

NEW DELHI

Summary

Efficient Back Office Specialist known for productivity and ability to complete tasks swiftly. Skilled in data management, process optimization, and customer service support. Excel in time management, problem-solving, and teamwork, ensuring smooth back-office operations and support.

Overview

3
3
years of professional experience

Work History

Back Office Specialist

CONCENTRIX DAKSH INDIA PRIVATE LIMITED
GURGAON
02.2023 - Current
  • (Customer Care Representative, Back-office agent)
    * Respond to customer inquiries and complaints in an effective way.
    Answer the customer’s question, as well as ask questions to obtain a full understanding of what information is being requested.
    Resolved customer complaints and feedback professionally and efficiently.
    * Adapted to working remotely and independently to meet customer needs.
  • * Handling client Escalations and grievance
    * Efficiently setting goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Education

Bachelor of Arts - Political Science

DELHI UNIVERSITY
NEW DELHI
02-2023

Skills

* Communication Skills ENGLISH AND HINDI
* Teamwork
* Flexible and adaptable in changes
* Problem Solving
* Interpersonal Skills

* Escalation Specialist

Accomplishments

  • Escalations specialist award in 2024
  • Voice of the customer
  • Team player of the year

Timeline

Back Office Specialist

CONCENTRIX DAKSH INDIA PRIVATE LIMITED
02.2023 - Current

Bachelor of Arts - Political Science

DELHI UNIVERSITY

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