SAURAV KUMAR GAUTAM
Summary
Operations & Analytics professional with 8+ years of experience across healthcare startups and enterprise IT environments. Skilled in MIS reporting, Advanced Excel, and Power BI, with strong exposure to vendor performance analysis and operations KPIs. Experienced in translating operational data into dashboards and actionable business insights.
Overview
9
9
years of professional experience
Work History
Manager - Tech & Operations
TC4A
01.2021 - Current
- Designed and managed MIS and operational reports for leadership using Excel dashboards
- Analyzed vendor performance, cost trends, and service quality to support decision-making
- Developed event-wise and monthly performance reports for CME programs to track engagement and outcomes
- Tracked KPIs such as budget utilization, attendance, vendor SLAs, and issue resolution time
- Managed end-to-end vendor relationships, overseeing onboarding, coordination, billing, and feedback analysis to enhance service delivery
- Improved operational efficiency by standardizing reporting formats and tracking mechanisms
- Evaluated vendors using data-driven scorecards (cost, quality, timeliness)
- Coordinated integration of event tech, reporting tools, and operational workflows to streamline processes and improve user experience
- Identified, documented, and tracked UI, functional, and workflow-related defects
- Logged bugs with clear reproduction steps, screenshots, and impact analysis
- Coordinated with developers to validate fixes and perform re-testing
- Verified application stability before live CME and production usage
- Supported stakeholders during post-deployment and live-event issues
- Medical Technology Startup
Senior Desktop Support Engineer
Walkover
01.2020 - 01.2021
- Supported users with critical IT issues to ensure business continuity
- Provided incident and service request support for desktop, printer, hardware, and software issues, ensuring timely resolution of user issues
- Delivered L1 network and server support, performing basic troubleshooting and coordinating escalations to minimize downtime
- Coordinated with internal teams and vendors for issue resolution and asset management, streamlining processes to enhance support efficiency
- Maintained ticket documentation and SLA compliance
Desktop Engineer
IBM
01.2017 - 01.2020
- Supported enterprise desktop, hardware, and software environments, enhancing user experience and operational efficiency for Eicher Motors
- Handled incident management and service requests using ticketing tools
- Delivered L1 network and server support, escalating issues to maintain service continuity and user satisfaction
- Coordinated vendor relations for hardware replacement and maintenance, ensuring timely issue resolution and minimal disruption
- Provided production line IT support, ensuring minimal downtime for production operations
- Recognized multiple times for performance excellence and client satisfaction
- Client: Eicher Motors | Payroll: IMSI Global
Education
Bachelor's Degree - B. Tech in ECE
PTU
01.2016
12th -
BSEB
01.2011
10th -
BSEB
01.2009
Skills
- Data analysis
- Power BI
- DAX
- Power Query
- Data Modeling
- Management Dashboards
- Advanced Excel
- Excel dashboards
- MIS
- Data Cleaning
- Data Validation
- User Requirements Validation
- Production Readiness
- Microsoft Azure
- Cloud Concepts
- Incident Management
- Service Requests
- Application Support
- Vendor management
- Vendor oversight
- IT service management
Accomplishments
- Delivered data-driven MIS reports supporting operational planning.
- Improved vendor evaluation through structured analytics and scorecards.
- Awarded Employee of the Year for outstanding performance while supporting IBM projects (Client: Eicher Motors; Payroll: IMSI Global).
- Received Employee of the Month award twice for consistent delivery, operational excellence, and stakeholder satisfaction.
Certifications And Learning
- Power BI (In Progress) - DAX, Power Query, Data Modeling
- Advanced Excel for Analytics
- Azure Masterclass certificate from Intellipat
Analytics Projects
- CME Operations Analytics Dashboard (Excel / Power BI), Built dashboards to track event performance, attendance, and cost vs budget. Automated recurring MIS reports and improved management visibility.
- Vendor Performance Analytics Dashboard, Designed scorecards for vendor cost analysis, SLA adherence, and quality metrics.
- Operations KPI Dashboard, Developed KPIs for issue trends, resolution time, and workload analysis.
Timeline
Manager - Tech & Operations
TC4A
01.2021 - Current
Senior Desktop Support Engineer
Walkover
01.2020 - 01.2021
Desktop Engineer
IBM
01.2017 - 01.2020
Bachelor's Degree - B. Tech in ECE
PTU
12th -
BSEB
10th -
BSEB