SAURAV KUMAR YADAV
Customer support representative
Gurgaon,HR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing best possible solutions to build loyalty.
Overview
1
1
years of professional experience
Work History
Customer Service Representative
Accenture
02.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
Freelance - Video Editor
Self-employeed
09.2021 - 12.2024
- Contributed new ideas and looked for ways to improve content editing and processes.
- Delivered edits on time for reviews and final delivery.
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Created short-form videos, animated gifs and motion graphics for social media posts.
Education
Bachelor of Computer Applications - IT
Surya College, Shaheed Mahendra Karma University
Jagdalpur, India06-2022
Skills
- Customer service
- Problem-solving
- Attentive listening
- Responsive to evolving challenges
- In-depth product knowledge
- Problem-solving skills
- Effective team engagement
- Strategic decision-making
- Customer satisfaction measurement
- Payment processing
- Microsoft Office Suite
- Live chat support
- Assertiveness
- Product education
- Dispute resolution
- Quality assurance controls
- Complaint resolution
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Bengali
Advanced (C1)
odia
Advanced (C1)
Hobbies
Avid Cinephile with an interest in storytelling and cinematography. Regular reader of novels to develop narrative depth and creativity. Enjoys Vidoe games that sharpen focus and decision making.
Timeline
Customer Service Representative
Accenture
02.2025 - Current
Freelance - Video Editor
Self-employeed
09.2021 - 12.2024
Bachelor of Computer Applications - IT
Surya College, Shaheed Mahendra Karma University