Saurav Mitra

• Lending Platform for a Bank: Led a team of 35 to set up a digitized lending platform, reducing turnaround time from 35+ days to 7 days and create a 5000cr. digital disbursement book
• B2C Mobile Application for Fixed Income Instruments: Delivered a mobile application for a Fintech start-up, digitizing the entire customer journey and reducing manual operations. MVP delivered within 4 months with a team of 35.

Key Roles & Responsibilities:

• Proficient in creating business process models using tools like Visio, draw.io etc.
• Expertise in mapping current and future state processes to identify gaps and improvements.
• Direct and oversee business analysis projects from initiation to closure, ensuring alignment with business goals and stakeholder expectations.
• Develop and maintain project plans, timelines, manage project scope and deliverables.
• Facilitate meetings and workshops with stakeholders to gather and document business requirements.
• Communicate project progress, issues, and solutions to stakeholders and executive management.
• Act as a liaison between business users and technical teams to ensure clear understanding and delivery of business needs.
• Elicit, analyze, and document detailed business requirements and functional specifications.
• Conduct gap analysis and impact analysis to assess the implications of changes.
• Prioritize requirements based on business value and feasibility.
• Design and implement new processes to enhance efficiency and effectiveness.
• Use data-driven insights to recommend and drive process changes.
• Perform data analysis to identify trends, issues, and opportunities for business growth.
• Develop and maintain comprehensive reports and dashboards to support decision-making.
• Ensure data integrity and accuracy in reporting.
• Collaborate with technical teams to design solutions that meet business requirements.
• Oversee the development and implementation of IT systems and applications.
• Conduct user acceptance testing (UAT) and ensure solutions meet business needs.
• Lead and mentor a team of business analysts, providing guidance and support.
• Foster a collaborative and high-performance team environment.
• Conduct performance reviews and support professional development.
• Identify project risks and develop mitigation strategies.
• Address and resolve project issues promptly to avoid project delays.
• Ensure compliance with regulatory and organizational standards.
• Develop training materials and conduct training sessions for end-users.
• Provide ongoing support and troubleshooting for implemented solutions.
• Ensure successful adoption of new processes and systems.

• Recruitment Platform Implementation: Transformed the recruitment process across 52 countries, reducing costs by $25M over five years.
• Knowledge Management Platform: Led a team of 40+ to build a global platform, generating close to $1 billion in business value over five years.
• Assessment Platform for Upstream Assets: Digitized the assessment process for energy assets, saving $10M over five years.

Key Roles & Responsibilities:

• Facilitating workshops to identify process gaps and define to-be processes.
• End-to-end business analysis planning and monitoring.
• Coordinating with stakeholders across multiple geographies.
• Developing business use cases and conducting DEMO sessions for global rollouts.

• Implemented an end to end digitised business process for identification, procurement, installation and maintenance of a radio & microwave site for an European telecom giant.

• Primarily worked on continuous improvement processes in the consumption expense management team of American Express (AmEx), where I was involved into identifying IT consumption areas where monetary savings can be made.

• Involved in technical requirement analysis and providing feasibility inputs to the business team
• Estimation, implementation, and unit testing of requirements shared by the business team
• Technical Documentation and Peer Review of code.