Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Saurav Mitra

Saurav Mitra

Lead Business Analyst/Product Owner
Bengaluru,KA

Summary

Visionary Lead Business Analyst with 12+ years of experience, committed to delivering business value and efficiency and driving complex digital transformation projects.


Diverse experience in Business Analysis and Product Ownership. Expertise in leading product discovery and inception workshops, building product roadmaps, and driving large-scale digital transformation projects. Proven ability to manage teams across multiple countries, with key experience in financial services, energy, HR domains, and knowledge management. Skilled in Agile methodologies within a global distributed setup.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certifications

Work History

Lead Business Analyst

Thoughtworks India Pvt. Ltd
12.2021 - Current
  • Lending Platform for a Bank: Led a team of 35 to set up a digitized lending platform, reducing turnaround time from 35+ days to 7 days and create a 5000cr. digital disbursement book
  • B2C Mobile Application for Fixed Income Instruments: Delivered a mobile application for a Fintech start-up, digitizing the entire customer journey and reducing manual operations. MVP delivered within 4 months with a team of 35.


Key Roles & Responsibilities:


  • Proficient in creating business process models using tools like Visio, draw.io etc.
  • Expertise in mapping current and future state processes to identify gaps and improvements.
  • Direct and oversee business analysis projects from initiation to closure, ensuring alignment with business goals and stakeholder expectations.
  • Develop and maintain project plans, timelines, manage project scope and deliverables.
  • Facilitate meetings and workshops with stakeholders to gather and document business requirements.
  • Communicate project progress, issues, and solutions to stakeholders and executive management.
  • Act as a liaison between business users and technical teams to ensure clear understanding and delivery of business needs.
  • Elicit, analyze, and document detailed business requirements and functional specifications.
  • Conduct gap analysis and impact analysis to assess the implications of changes.
  • Prioritize requirements based on business value and feasibility.
  • Design and implement new processes to enhance efficiency and effectiveness.
  • Use data-driven insights to recommend and drive process changes.
  • Perform data analysis to identify trends, issues, and opportunities for business growth.
  • Develop and maintain comprehensive reports and dashboards to support decision-making.
  • Ensure data integrity and accuracy in reporting.
  • Collaborate with technical teams to design solutions that meet business requirements.
  • Oversee the development and implementation of IT systems and applications.
  • Conduct user acceptance testing (UAT) and ensure solutions meet business needs.
  • Lead and mentor a team of business analysts, providing guidance and support.
  • Foster a collaborative and high-performance team environment.
  • Conduct performance reviews and support professional development.
  • Identify project risks and develop mitigation strategies.
  • Address and resolve project issues promptly to avoid project delays.
  • Ensure compliance with regulatory and organizational standards.
  • Develop training materials and conduct training sessions for end-users.
  • Provide ongoing support and troubleshooting for implemented solutions.
  • Ensure successful adoption of new processes and systems.

Lead Business Analyst

Shell India Private Ltd
09.2016 - 11.2021
  • Recruitment Platform Implementation: Transformed the recruitment process across 52 countries, reducing costs by $25M over five years.
  • Knowledge Management Platform: Led a team of 40+ to build a global platform, generating close to $1 billion in business value over five years.
  • Assessment Platform for Upstream Assets: Digitized the assessment process for energy assets, saving $10M over five years.


Key Roles & Responsibilities:


  • Facilitating workshops to identify process gaps and define to-be processes.
  • End-to-end business analysis planning and monitoring.
  • Coordinating with stakeholders across multiple geographies.
  • Developing business use cases and conducting DEMO sessions for global rollouts.

Senior Business Analyst

Accenture India Pvt. Ltd
04.2014 - 08.2016
  • Implemented an end to end digitised business process for identification, procurement, installation and maintenance of a radio & microwave site for an European telecom giant.

Business Analyst

American Express
04.2013 - 08.2013
  • Primarily worked on continuous improvement processes in the consumption expense management team of American Express (AmEx), where I was involved into identifying IT consumption areas where monetary savings can be made.

Senior Software Developer (SAP - ABAP)

IBM India Pvt. Ltd
09.2010 - 06.2012
  • Involved in technical requirement analysis and providing feasibility inputs to the business team
  • Estimation, implementation, and unit testing of requirements shared by the business team
  • Technical Documentation and Peer Review of code.

Education

MBA in Systems -

Symbiosis Centre for Information Technology
06.2012 - 05.2014

Bachelor of Technology in Electrical Engineering - undefined

Techno India
08.2006 - 05.2010

Skills

Requirements Workshop Facilitation

Certification

IIBA - CCBA

Timeline

Lead Business Analyst

Thoughtworks India Pvt. Ltd
12.2021 - Current

Lead Business Analyst

Shell India Private Ltd
09.2016 - 11.2021

Senior Business Analyst

Accenture India Pvt. Ltd
04.2014 - 08.2016

Business Analyst

American Express
04.2013 - 08.2013

MBA in Systems -

Symbiosis Centre for Information Technology
06.2012 - 05.2014

Senior Software Developer (SAP - ABAP)

IBM India Pvt. Ltd
09.2010 - 06.2012

Bachelor of Technology in Electrical Engineering - undefined

Techno India
08.2006 - 05.2010

IIBA - CCBA

BCS - ISEB

Certified Scrum Master

Certified Product Owner

IIBA - CPOA

Saurav MitraLead Business Analyst/Product Owner