Saurav Phogaat
Gurgaon
Summary
Results-driven professional with extensive experience in Operations, customer service, and sales. Seeking a challenging role to drive business growth and improve operational efficiency.
Overview
5
5
years of professional experience
Work History
Operations Manager
Tenon Fm India Pvt. Ltd.
Gurgaon
2024.06 - Current
- Taking care of Airport Operations of IGI Airport, Delhi at Terminal 3(Int.) & Terminal 2 and supervising 700 plus manpower.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials which are used 24×7 and 365 days.
- Coordinated with other departments including marketing, finance, human resources to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Business Analyst to COO
Tenon Fm India Pvt. Ltd.
Gurgaon
2022.06 - 2024.05
- Analyzed and resolved operational issues, enhancing overall business performance.
- Prepared detailed reports on company finances to support informed decision-making.
- Conducted root cause analysis to identify and address business challenges.
- Managed calendars and handled confidential information with professionalism.
- Documented and distributed meeting notes to ensure clear communication.
- Communicated effectively with internal departments, vendors, and contractors.
CASA Sales Officer
Axis Bank
Gurgaon
2020.06 - 2022.06
- Investment Plans, General Insurances, and various loans as per customer needs.
- Resolved customer complaints, streamlining operations for improved customer satisfaction.
- Created sales proposals, contracts, and strategies to enhance revenue for the branch.
- Set ambitious sales targets and developed revenue strategies based on market needs.
Assistant Manager
IndusInd Bank
Gurgaon
2019.09 - 2020.04
- Managed the lodgments of import-related documents, ensuring compliance and accuracy.
- Expertise in handling Bill of Entry processes, optimizing trade finance operations.
- Conducted interest booking to support transactions and maintain records.
Education
Study Abroad Program -
Amity global Institute
Singapore01.2018
Master of Business Administration -
Amity University
Mumbai01.2017
Bachelor of Business Administration -
Lingaya's University
Faridabad, Haryana01.2014
Skills
- Operations Management
- Customer Service
- Report Preparation
- Financial Analysis
- Communication
- Market Research
- Organizational Management
- Business Planning
- Customer Retention
Awards& Recognition
- CFO challenge Award Pan India in Gurgaon Cluster - Axis Bank Ltd.
- Managing Director's Reserve Table Campaign Pan India in Gurgaon Cluster - Axis Bank Ltd.
- Best Investment plans to the Customers
- Best investment plans to the Customers
- Paytm Campus Ambassador of Amity university, Mumbai
- Student Council Member of Amity University, Mumbai
- Placement Secretary in Masters Course(MBA) in Amity University, Mumbai
- Student of the Year (Department Level) after completion of my BBA Course in Lingaya's University
Languages
English
Advanced
C1
Timeline
Operations Manager
Tenon Fm India Pvt. Ltd.
2024.06 - Current
Business Analyst to COO
Tenon Fm India Pvt. Ltd.
2022.06 - 2024.05
CASA Sales Officer
Axis Bank
2020.06 - 2022.06
Assistant Manager
IndusInd Bank
2019.09 - 2020.04
Study Abroad Program -
Amity global Institute
Master of Business Administration -
Amity University
Bachelor of Business Administration -
Lingaya's University