Saurav Raj Pandey

15+ years of experience in Sales and Service operations | Ex-Airtel, Vodafone, Field Operations, Customer Retentions, Tele-Sales and Strategy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Instrumental in enhancing the Outbound Productivity by more than 20% keeping COST in Control. Implementation of New working ways : Bringing digital & Product intervention to enhance the Customer Retention & Journey correction for enhancing Customer experience.
• Instrumental in launching the connected boxes in Northeast States. Revenue Growth : 200% Growth in Long duration Recharge Pack. Best Circle Q2’21-In Terms of Field Service Experience & Serve to Sell.
• Instrumental in penetration of Long Duration Pack to 50% of the customer base. Highest among India. Increase in Revenue by 20%. Best Circle Q1’19-In Terms of Field Service Experience & Long Duration Pack Penetration across 31 Airtel Digital TV Circles.
• Instrumental in Churn Reduction below 1% in Fy-17-18. Successfully executed campaigns to sell long duration packs across demographics, driving Sales & Subscription at distributor and Last mile. Increase in ARP Uptake by 20% Pan India.
• Successfully generated 32 Mn revenue by upselling from Call Center in 2015. Holds the distinction of seamlessly delivering the Tele-Verification process for 3 Circles [RJ / PB / HP]. Played a vital role in managing Circle MNP retention initiative with 80% retention for 2015, retaining 0.7 Mn customers. Contact center at Pan India no.1 for first quarter-2014 & Pan India No.2 for First Quarter-2015 in terms of PAN India Championship.