Making DIY projects
SAURAV ROY
Technical Support Engineer
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Technical support expertise to manage job functions. Excellent communicator with focus on results.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Technician
- For assembly/disassembly for Pc and printer Configure PCs and laptops, problem ticketresolutions and track problems using Remedy system
- Higher diploma in System and Networking (NIIT) (2013)
- Establishment for small organizations LAN WAN Fiber Network through ISP
- Manage andtroubleshoot a basic network infrastructure
- Install, operate and configure wired and wirelessnetworks
- Identify and explain common networking protocols and ports
- Identify and troubleshootperformance and connectivity issues.
PC Technician
O GRADE B
01.2013
- Volunteering Project in Indian Eastern Railway for Network Installations(2014)
- Fiber Installations on railway Platforms
Technical Associate
Kalyani
04.2015 - Current
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered technical guidance on operating systems and platforms such as Windows Servers and Linux.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Science - Information Technology
Kuvempu University
05.2011 - 05.2015
Senior Secondary - Science Education
RLSY College
Koderma 03.2008 - 03.2011
Secondary -
Kendriya Vidyalaya
Asansol 03.1997 - 05.2008
Skills
Root cause analysis
Bug tracking
Hardware integration
IT Infrastructure Planning
Network Engineering
Remote Diagnostics
Technical issues analysis
Desktop support
Application support
TCP/IP
Data recovery
Customer service expert
Software diagnosis
Interests
Drone Projects
Laptop motherboard Reverse Engineering
Timeline
Technical Associate
Kalyani
04.2015 - Current
PC Technician
O GRADE B
01.2013
Bachelor of Science - Information Technology
Kuvempu University
05.2011 - 05.2015
Senior Secondary - Science Education
RLSY College
03.2008 - 03.2011
Secondary -
Kendriya Vidyalaya
03.1997 - 05.2008