SAURAV S
IT Support Engineer
Palakkad,Kerala
Summary
Developed technical expertise in fast-paced, customer-oriented environment, focusing on efficient problem resolution and system maintenance. Demonstrated ability to troubleshoot and resolve complex issues while maintaining high user satisfaction. Seeking to transition into new field, eager to apply technical skills and customer service experience to new challenges.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer
CMS IT Services
Bangalore
02.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Used ticketing systems to manage and process support actions and requests.
- Managed approximately 30 incoming calls flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
System Administrator
CMS IT Services
Bangalore
03.2022 - 11.2022
- Ensured optimal server performance on-site
- Administered Windows environments with Office 365
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Worked with users to determine areas of technology in need of improved usability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Education
High School Diploma -
Sree Narayana Guru Polytechnic Collage
Coimbatore, Tamil Nadu 06.2018 - 05.2020
Skills
Problem-Solving Expertise
Help desk software
System upgrades
Software installation
Help desk support
Network troubleshooting
Remote desktop support
undefinedCertification
Google IT Support Professional Certification, 2023-2024, Linux, Windows, Troubleshooting Network, Customer Support, Project Management, Process Management
Timeline
IT Support Engineer
CMS IT Services
02.2024 - Current
System Administrator
CMS IT Services
03.2022 - 11.2022
High School Diploma -
Sree Narayana Guru Polytechnic Collage
06.2018 - 05.2020
Google IT Support Professional Certification, 2023-2024, Linux, Windows, Troubleshooting Network, Customer Support, Project Management, Process Management
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