Saurav Samir
Saran
Summary
Dynamic customer service professional with a proven track record at TECH MAHINDRA BUSINESS SERVICES. Expert in customer relationship management and conflict resolution, enhancing client satisfaction by 30%. Skilled in technical support and team collaboration, consistently delivering innovative solutions and fostering positive client interactions. Adept at leveraging communication strategies to drive process improvement and achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
LoanTap Financial Technologies
Pune
07.2024 - 08.2024
- Identified customer needs promptly to enhance service delivery.
- Engaged customers through effective interpersonal skills to address issues.
- Collaborated with cross-functional teams to achieve organizational goals.
- Assisted in handling customer requests to improve overall satisfaction.
Customer Service Representative
TECH MAHINDRA BUSINESS SERVICES
Pune
01.2021 - 06.2024
- Assessed customer service challenges to refine support techniques and processes.
Facilitated technical support interactions to improve client satisfaction.
Reviewed business operations to ensure alignment with customer strategic directions.
Partnered with clients to identify needs and implement effective solutions. - Responded to customer inquiries through multiple channels effectively.
- Assisted customers with product knowledge and service options promptly.
- Resolved customer complaints using established procedures and tools.
- Trained new staff on best practices in customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
HIGHER SECONDARY SCHOOL - PATNA
Bihar School Examination Board
PATNA01.2013
SECONDARY SCHOOL - PATNA
Bihar School Examination Board
PATNA01.2011
Skills
- Customer relationship management
- Technical support
- Problem resolution
- Product knowledge
- Process improvement
- Communication strategies
- Team collaboration
- Conflict resolution
- Sales proposals and offers
- Lead generation and follow-up
Personal Information
- Date of Birth: 03/01/97
- Gender: Male
Languages
- Hindi
- English
- Marathi
- Bhojpuri
Timeline
Customer Service Representative
LoanTap Financial Technologies
07.2024 - 08.2024
Customer Service Representative
TECH MAHINDRA BUSINESS SERVICES
01.2021 - 06.2024
HIGHER SECONDARY SCHOOL - PATNA
Bihar School Examination Board
SECONDARY SCHOOL - PATNA
Bihar School Examination Board