Saurav Sanyal
Summary
Results-driven hospitality leader with over 11 years of experience in luxury hotels and resorts, specializing in hotel operations, pre-openings, commercial performance, financial management, guest experience, and operational excellence. Proven track record of driving profitability, leading cross-functional teams, optimizing operational performance, and ensuring brand compliance across multi-property portfolios. Committed to leveraging strategic leadership and commercial acumen to deliver exceptional guest experiences, operational excellence, and sustainable business growth.
Overview
11
11
years of professional experience
Work History
Corporate Food and Beverage Manager
Eight Continents, Hotels and Resort
Gurgaon
01.2026 - Current
- Directed end-to-end Food & Beverage strategy and operational governance across a multi-property portfolio spanning India, Africa, and the UK, driving brand compliance, commercial performance, and operational excellence.
- Officiated as Head of Operations for the pre-opening of Signature Collection by Eight Continents – Mafia Island, Tanzania, providing executive leadership across Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Guest Services to ensure a successful hotel launch and seamless operations.
- Led business performance through revenue optimization, P&L ownership, budgeting, forecasting, pricing strategy, cost control, and operational planning to maximize profitability and sustainable growth.
- Developed and executed Food & Beverage commercial and marketing strategies, including destination dining concepts, signature events, promotional campaigns, and menu engineering to drive revenue, outlet performance, and guest engagement.
- Enhanced guest experience by implementing service excellence initiatives, performance analytics, service recovery programs, and leadership development, improving guest satisfaction, online reputation, and brand loyalty.
- Standardized operational policies, SOPs, audit frameworks, food safety, hygiene, and quality assurance systems across multiple properties to ensure consistent brand standards.
- Led regional procurement, strategic sourcing, vendor partnerships, commercial negotiations, and CAPEX/OPEX planning to optimize supply chain efficiency and cost effectiveness.
- Spearheaded pre-opening projects across India, Africa, and the UK, overseeing operational planning, outlet setup, staffing, training, service design, and successful hotel openings.
- Built and mentored high-performing leadership teams through succession planning, workforce development, performance management, and cross-functional collaboration to achieve operational excellence and business objectives.
Food & Beverage Manager
Radisson Resort Hatgad- Pre Opening
Maharashtra
03.2024 - 12.2025
- Oversaw the profit and loss management of the F&B division, consistently maintaining wage costs within budget.
- Created a guest experience index incorporating top-line metrics and gross operating profit for the fiscal year.
- Enhanced vendor management processes for CAPEX and OPEX.
- Ensured strict adherence to statutory regulations within the Food & Beverage department.
- Designed and introduced F&B policies and procedures aligned with venue quality assurance standards.
- Standardized bar and food service operations through the creation of unified policies and SOPs.
- Partnered with culinary and procurement teams to adopt sustainable sourcing and market practices.
- Collaborated with the marketing team to promote special events and offers, boosting customer engagement and revenue.
- (Pre-Opening) - A luxury resort focused on delivering operational excellence and guest satisfaction.
Asst. Food & Beverage Manager (HOD)
Evolve Back Resort
Kabini
07.2023 - 02.2024
- Led F&B team through high-season operations in a luxury, ecological setting.
- Introduced menu curation aligned with local heritage, driving guest satisfaction.
- Collaborated with culinary & service teams to elevate standards across dining venues.
- A luxury ecological resort known for its commitment to sustainability and guest experience.
Asst. Food & Beverage Manager (HOD)
Fairfield by Marriott
Bengaluru
05.2022 - 07.2023
- Analyze market trends, guest feedback, and competitor performance to refine service strategies and product offerings.
- Revenue and cost targets, enhancing guest retention performance.
- A well-known hotel chain offering comfortable accommodations and quality service.
Restaurant Manager
Fairfield by Marriott
OMR Chennai
03.2021 - 05.2022
- Directed multi-outlet restaurant operations, driving revenue growth while controlling labor costs and optimizing efficiency to exceed financial targets.
- Implemented strategic systems and service standards that measurably improved guest satisfaction scores and operational performance.
- Oversaw F&B P&L, including inventory control, vendor negotiations, and cost management to maximize profitability.
Assistant Manager, Food and Beverage
Four Points by Sheraton
Mahabalipuram, Chennai
01.2020 - 06.2020
- Partnered with senior management to implement revenue-driving initiatives and cost optimisation strategies, directly impacting bottom-line performance.
- Championed guest experience programmes that elevated service delivery, resulting in improved satisfaction scores and repeat business.
- Managed cross-functional collaboration between departments to ensure seamless operations and brand consistency throughout the property.
Food and Beverage, Executive
Le Méridien
Kochi
09.2018 - 12.2019
- Assist in the smooth day-to-day operation of restaurants, bars, banquets, and room service outlets.
- Supervise service staff and support them in delivering high-quality food and beverage service.
- A distinguished upscale hotel, renowned for exceptional culinary experiences.
Food & Beverage, Associate
Novotel SIPCOT
Chennai
03.2016 - 04.2017
- Monitor guest needs, and respond promptly to requests and feedback.
- Handle billing and payment processes accurately using the POS system.
Food & Beverage, Associate
Grand Hyatt
Goa
03.2015 - 02.2016
- Guide guests through the menu and make informed recommendations based on their preferences.
- Support in banquet or event setup, service, and tear-down when required.
Education
Bachelor's - Hospitality & Service Management
Advanced Information & Management Studies
01-2015
Skills
- Strategic & Commercial Leadership
- Financial & Performance Management
- Operational Excellence & Standardization
- Leadership & Organizational Development
- Guest Experience & Product Innovation
Accomplishments
• Drove Coracana (Radisson Hatgad) to #1 on TripAdvisor (2025), while outperforming GSS & GRI benchmarks by 7%.
• Honoured as “Best Manager of the Year” for exceptional leadership and operational excellence (2024 & 2025).
• Delivered a market-leading 41% GOP, exceeding budget by 3 percentage points, with topline performance 8% above budget (FY 2025).
Hobbies and Interests
- Culinary Exploration & Gastronomy Research
- Hospitality Trend Analysis & Concept Benchmarking
Timeline
Corporate Food and Beverage Manager
Eight Continents, Hotels and Resort
01.2026 - Current
Food & Beverage Manager
Radisson Resort Hatgad- Pre Opening
03.2024 - 12.2025
Asst. Food & Beverage Manager (HOD)
Evolve Back Resort
07.2023 - 02.2024
Asst. Food & Beverage Manager (HOD)
Fairfield by Marriott
05.2022 - 07.2023
Restaurant Manager
Fairfield by Marriott
03.2021 - 05.2022
Assistant Manager, Food and Beverage
Four Points by Sheraton
01.2020 - 06.2020
Food and Beverage, Executive
Le Méridien
09.2018 - 12.2019
Food & Beverage, Associate
Novotel SIPCOT
03.2016 - 04.2017
Food & Beverage, Associate
Grand Hyatt
03.2015 - 02.2016
Bachelor's - Hospitality & Service Management
Advanced Information & Management Studies