SAURAV SENGUPTA
Motor Claims Lead
New Delhi
Summary
Diligent and dedicated Motor Claims Manager with 10 years of experience in the Motor Claims profession. Excellent interpersonal and communication skills. Dynamic and determined with exceptional professional qualities looking to grasp challenging opportunities in a leadership role.
Overview
10
10
years of professional experience
Work History
Claims Lead - OEM Relations
Liberty General Insurance
05.2025 - Current
- Managing claims of OEM/ Prime brokers across Pan India, performance monitoring at the zone/branch level, monthly aging review with branches, ACS /ACL monitoring.
- Acting as the point of contact between multiple major OEMs and the insurer, achieving seamless grievance management, Quarterly/ Yearly review with OEMs regarding insurer performance parameters.
- Managing IT integration through API web services and coordination with IT for BRD formulation, new project deployment, RCA of temporary incident tickets, and timely closure with the vendor.
- Conducting Cross-functional review with Product & Sales team for monitoring of High Freq / High LR regions, Ex gratia calls discussion.
- Vendor finalization and onboarding of preferred garage network, AI-based partners on claims, Audatex/estimation partners.
Deputy Manager - OEM Claims
Hyundai India Insurance Broking
09.2023 - 05.2025
- Zonal Claims Manager (South Zone): Handled and resolved HMIL customer grievances, ensuring resolution as per TAT. Bodyshop Managers' training and dealer audit.
- Insurer Relationship Management: Maintained strong relationships with partner insurers to ensure efficient claims processing and resolution of issues.
- Training & Development: Conducted training for MISPs on claims processes, policies, and best practices.
- Innovation and Project Involvement: Contributed to the development, testing, and implementation of innovative projects such as Claims Dashboard, AI-based Pre-Inspection, NPS tools, Grievance CRM Portal, GDMS integration.
- OEM Technical SPOC: Acted as the primary point of contact for technical issues RCA with HMIL, case study sharing based on claims experience of Hyundai vehicles.
- Catastrophic Event Claims Management: Managed vast number of claims arising from catastrophic events, ensuring compliance and timely resolution.
Senior Executive - Motor Claims
Royal Sundaram GIC Ltd
11.2017 - 09.2023
- Taking care of Motor OD claims which includes private and commercial passenger carrying as well as two-wheeler segments
- Actively handling loss assessment approvals, resolving queries and complaints of both internal and external clients, network management of Repairers, focusing on claims leakage minimization, Large Value claims settlement, High-End vehicle claims.
- TL/ CTL seamless settlement with reduction in TAT
Claims Service Manager
Tata AIG GIC Ltd
07.2015 - 11.2017
- Took care of monthly 150-170 In-house surveys in Gurgaon region.
- Handling motor OD claims full cycle i.e From FNOL to Payment
- Assessed damages of private cars, commercial taxis, two wheelers and Large Value claims, handled TL & CTL claims effectively
Education
Licentiate -
Insurance Institute of India
B.Tech - Automobile Engineering
MCKV Institute of Engineering
Kolkata, IN07-2015
ISC ( 10+2 ) -
St.Xavier's Institution
Kolkata, INICSE ( 10th ) -
St.Xavier's Institution
Kolkata, INSkills
- Motor Claims Management
- Customer Experience enrichment
- Motor Claims Technical review and analysis
- Grievance Redressal
- Stakeholder relationship management
Timeline
Claims Lead - OEM Relations
Liberty General Insurance
05.2025 - Current
Deputy Manager - OEM Claims
Hyundai India Insurance Broking
09.2023 - 05.2025
Senior Executive - Motor Claims
Royal Sundaram GIC Ltd
11.2017 - 09.2023
Claims Service Manager
Tata AIG GIC Ltd
07.2015 - 11.2017
B.Tech - Automobile Engineering
MCKV Institute of Engineering
ISC ( 10+2 ) -
St.Xavier's Institution
ICSE ( 10th ) -
St.Xavier's Institution
Licentiate -
Insurance Institute of India