Saurav Sharma

● Working on a govt. project.

● Taking care of various application modules.

● Provide technical support for enterprise-level application systems.

● Try to resolve ticket at L1 level.

● Use of databases to fetch data. Daily testing application modules and make sure all modules are working fine and reports to client and assigned team.

● Working on a govt. project.

● Taking care of various application modules.

● Provide technical support for enterprise-level application systems.

● Try to resolve ticket at L1 level.

● Use of databases to fetch data. Daily testing application modules and make sure all modules are working fine and reports to client and assigned team.

● Worked on a Google project.

● Timely deliver different project's data at the highest possible quality standard.

● Communicate and participate in project forums. Optimize existing processes, and provide ongoing feedback on tools and processes.

● Extensive use of SQL to perform queries, join tables.

● Help design processes for QA of entered data.

● Provide on call support. Remotely performs troubleshooting like router configuration / system configuration.

● Generate ticket and make sure it will close in given time.

● Daily meetings with engineer for feedback and learn new skills.

● Train new team members.

● Handled customer queries on call.

● Maintain daily escalation on google sheets.

● Maintain record on customers feedback.

● Train teachers and make them familiar to smart classes.

● Assemble computers and installation of softwares.

● Maintain data of school.