Saurav Sharma
Mundi Kharar
Summary
Proactive and goal-oriented IT professional seeking a dynamic role in a challenging environment where I can leverage my technical and analytical skills to deliver effective solutions. Recognized for reliability, adaptability, and strong problem-solving abilities, with a proven capacity to learn quickly and apply new skills. Committed to driving team success, enhancing system efficiency, and contributing to organizational growth.
Overview
14
14
years of professional experience
Work History
Sr. Infrastructure Lead
SmartLayer Business Solutions
12.2023 - Current
- Manage server-side administration across Windows and Linux environments.
- Perform server deployment and virtualization using Hyper-V and VMware.
- Administer Citrix Desktops and manage web hosting on Windows (IIS) and Linux (Apache/WHM/cPanel).
- Hands-on experience with Nimble Storage management and troubleshooting.
- Configure and maintain Load Balancers, Active Directory, DNS, DHCP, WSUS, Group Policies, and RDS.
- Administer DNS services on GoDaddy and Cloudflare (domain setup, records, troubleshooting).
- Handle Office 365 administration (user provisioning, mailbox management, access, issue resolution).
- Work with Docker containerization for scalable application deployment.
- Implement and manage Veeam Backup & Replication solutions for data protection and disaster recovery.
- Actively work on cloud platforms including Rackspace, Liquid Web, Microsoft Azure, and AWS.
Sr. IT Support Specialist
Edifecs
01.2023 - 12.2023
- Managed and administered VMware vCenter environment, including virtual machine provisioning, resource management, and performance monitoring.
- Handled Citrix administration (Citrix Virtual Apps and Desktops), including configuration, troubleshooting, and user support.
- Actively worked on service tickets related to:
- Email issues (Exchange/O365 troubleshooting and resolution)
- Active Directory account management (user provisioning, password resets, group policies, access management)
- Microsoft Teams issues (connectivity, configuration, and end-user support)
- Collaborated with team members to ensure smooth operations, timely resolution of incidents, and minimal downtime.
- Provided ongoing technical support to users while ensuring adherence to organizational policies and SLAs.
Sr. IT Support Specialist
SmartLayer Business Solutions
01.2023 - 12.2023
- Managed server-side administration including server deployment and virtualization on Hyper-V and VMware.
- Administered Citrix Desktops and managed web hosting on both Windows (IIS) and Linux (Apache/WHM/cPanel) platforms.
- Configured and maintained Load Balancers, Active Directory, DNS, DHCP, WSUS, Group Policies, and RDS.
- Handled Office 365 administration, including user management and troubleshooting.
- Worked with Docker containerization for application deployment.
- Implemented and managed Veeam Backup & Replication for data protection and disaster recovery.
- Gained hands-on experience with cloud platforms such as Rackspace, Liquid Web, Microsoft Azure, and AWS.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Used ticketing systems to manage and process support actions and requests.
Server Engineer
Presto Infotech Private Limited
10.2016 - 08.2018
- Administering and maintaining 10,000 user domains at Datacenter and in Exchange environment.
- Migrated All windows server 2003 r2 to windows server 2012 including AD, DNS, DHCP etc.
- Manage CISCO Blade Servers (B200 M4) through CISCO UCSM (2.2.8c)
- Manage EMC SAN VNXe 1600(3.1.3)
- Symantec Anti-Virus Management managed, troubleshooting, backup and Symantec upgradation both client & server end.
- Ensure security at application and hardware level using Symantec Anti-Virus.
- Transferring and seizing the roles of Microsoft Windows Server 2003,2008R2, 2012, 2016 through command prompt.
- Handing day to day remote issues & resolved without any escalation.
- Ensure all task of Microsoft software licensing at Remote location Users.
- Managed, installation and configuration of all newly servers in State data center, Punjab with proper cabling, monitoring status of server timely basis.
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs
- Managed and created Active Directory accounts, network shares, and printing services
- Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
- Responsible for applying security updates and patches on servers, desktops, and laptops
- Implement IP reservation on DHCP server as per requirement.
- Providing Read/Write access to end users as per requirement.
- Provide support to end users for any application and system related issues on daily basis.
Consultant (IT)
Seasia Infotech Pvt. Ltd.
08.2011 - 10.2016
- Installation, Configuration and Managing Windows Servers.
- Installation, Configuration and Management of Linux Machine.
- User management, Creating and managing user account, groups and access levels.
- Implementing and Managing the following Services: Active Directory Administration and Strong knowledge of AD Roles, DNS, DHCP, Group/User Management, AD replication, Security Principles and various end User Programs.
- Day to day administration, support and monitoring of the MS Exchange infrastructure and components like Outlook Web Access, Mail Flow
- Identification of Physical Issues and coordination with local support team till the closure of Ticket.
- Configure and Manage Primary Domain Controller (PDC) and Additional Domain Controllers (ADC).
- Managing Group policies.
- Creation of public folders and set appropriate security levels.
- Provide Technical Support to end-users.
- Providing Support to Windows and Linux Users.
- Handle the tasks of monitoring Windows/Linux Servers, Peripherals and Workstations.
Education
B.Tech - IT
MIMIT(PTU)
01.2010
XII - undefined
P.S.E.B
01.2006
X - undefined
P.S.E.B
01.2003
Skills
- Operating Systems: Extensive knowledge of Microsoft Windows Server platforms (2008, 2012, 2016, 2019, 2022, 2025)
- Messaging & Collaboration: Microsoft Exchange Server (2003, 2007, 2013, 2016), Office 365 administration, Proofpoint administration
- Virtualization & Cloud: Hyper-V, VMware ESXi, Citrix Apps & Desktops, cloud hosting on Azure, AWS, Rackspace, and Liquid Web
- Networking & Services: Active Directory, DNS (GoDaddy & Cloudflare), DHCP, WSUS, IIS, RDS, Group Policies, trust relationships, and permissions
- Storage & Backup: SAN (EMC VNXe1600 – LUNs, hosts, snapshots), Nimble storage (if you’d like to add), Veeam Backup & Replication
- Hardware & Infrastructure: Cisco UCS blade servers, Dell PowerEdge servers, extensive knowledge of computer hardware
- Security & Endpoint: ESET Remote Administration, Symantec Endpoint Protection
- Web Hosting & Management: WHM/cPanel deployment, website hosting on Windows/Linux platforms
- Other Expertise: Remote access implementation, server/workstation configuration & management, load balancers, Docker containerization
Disclaimer
I hereby declare that all above mentioned information is true to the best of my knowledge. Place- Chandigarh Saurav Sharma Date
Strength:
- My strength is my flexibility to handle change.
- I have the ability to cope with failures and try to learn from my mistakes.
- Love to learn new things.
Area of interest
- Server and Storage Administration.
- Cloud services
- Virtualization
Timeline
Sr. Infrastructure Lead
SmartLayer Business Solutions
12.2023 - Current
Sr. IT Support Specialist
Edifecs
01.2023 - 12.2023
Sr. IT Support Specialist
SmartLayer Business Solutions
01.2023 - 12.2023
Server Engineer
Presto Infotech Private Limited
10.2016 - 08.2018
Consultant (IT)
Seasia Infotech Pvt. Ltd.
08.2011 - 10.2016
XII - undefined
P.S.E.B
X - undefined
P.S.E.B
B.Tech - IT
MIMIT(PTU)
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