Summary
Overview
Work History
Education
Skills
Timeline
Manager

Saurav Suman

Indirapuram

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Tech Mahindra
Noida
09.2019 - Current
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

Team Leader

Vkalp
Jaipur
03.2018 - 09.2019
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supported office business development and customer service.
  • Implemented new working processes to deliver multiple improvements.
  • Cross-trained and provided backup support for organizational leadership.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coordinated weekly meetings for internal and external groups.

Associate

Intarvo technologies
Noida
09.2016 - 03.2018
  • Worked varied hours to meet seasonal and business needs.
  • Developed training program to educate new hires on company policies and procedures.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Recommended equipment upgrades to supervisor.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Education

Bachelor of Commerce - Financial Accounting

Gossener College
Ranchi,India
04.2006

Skills

  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Business planning
  • Strategic planning
  • Employee scheduling
  • Business administration
  • Operations management
  • Staff Management

Timeline

Assistant Manager

Tech Mahindra
09.2019 - Current

Team Leader

Vkalp
03.2018 - 09.2019

Associate

Intarvo technologies
09.2016 - 03.2018

Bachelor of Commerce - Financial Accounting

Gossener College

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Saurav Suman