Saurav Kumar Singh

Dynamic GSOC Analyst with proven expertise at Salesforce, skilled in Lenel Onguard and crisis management. Adept at implementing advanced access control systems and enhancing security protocols. Recognized for improving operational efficiency and ensuring safety in high-stakes environments. Committed to leveraging technology for superior security solutions.

• Effective team player with excellent interpersonal & communication skills.
• Creative and insightful, with strong writing and communication abilities.
• Quick learner of new skills & market trends. Target oriented and always meet deadlines effectively.
• Excellent Analytical Reasoning, Visualization, Creative and Imaginative skills.
• Good Exposure to and significant experience.
• Creative, good analyzing and analytical skills.
• Capable of learning new things and new people fast and efficiently.
• Will to Work in any Environment and in a Challenging Workplace.

I hereby declare that the above information is true to the best of my knowledge. I am very responsible for any discrepancy of the above information.

• Sending a mass notification to the employees in case of any emergency, natural disaster, or any other critical events using Marketing Cloud
• Checking the well-being of the employees in case of an emergency
• Sending stakeholder messaging in case of any business impact
• Monitoring crises and other incidents from the tool (Dataminr Plus, Factal, NC4 and OSINT) and acting accordingly if they affect our company/assets
• Using organization systems and tools, maintain situational awareness of risk events that may compromise the safety, well-being, and security of organization personnel, business operations, and infrastructure for client locations globally
• Identify, analyze, and report all incidents that could potentially have a negative impact on organization assets
• Receive global security-related incident calls within the organization, and create incident reports utilizing incident management documents
• Monitor enterprise-wide physical security systems to include access control, alarm monitoring, video surveillance, geospatial intelligence, travel monitoring, and social media monitoring tools
• Prepare incident reports, operation reports, and notifications, and disseminate them to the appropriate stakeholders
• Monitoring alarms and investigating the root cause for acknowledging the alarms, like DHO, DFO, Panic/Duress, Fire, etc
• Dispatch and coordinate responses to security incidents that occur on client premises or at events, using the appropriate communication methodology, including radio, AWS, telephone, email, and mass notification tools
• Employee profile creation in Fieldglass and Lenel OnGuard tool
• Managing tickets for global sites for new badge, replacement badge, access extension, secure access request, and badge suspension
• With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for all security-related topics
• Escalate critical events to the Operations Center manager or management
• Oversee all reports, logs, and pass-downs generated by and for the Global Operations Center, and ensure timely and complete submission as required
• Facilitate and coordinate security and emergency preparedness procedures requiring comprehensive knowledge and understanding of counter-terrorism principles
• On an assigned shift, the SPOC ensures that proper procedures and processes are followed in the Security Operations Center
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
• Preparing the reports, such as KPI, Alarm Acknowledgment report, Fortnight Report, Footfall report, MBR, QBR, etc
• Prepare, research, and review daily activity reports

• Global Security Operations
• CCTV (Closed Circuit Television)
• Incident Management
• Risk Analysis and Management
• Alarm Monitoring
• Access Control
• Everbridge-VCC, Max security, Datasurfr & OSINT
• Reports