Saurav Kumar Tiwari
Pakur
Summary
Motivated professional with a strong desire to contribute to a thriving team and drive the success of the company. Skilled in leveraging abilities to enhance organizational achievements and be an integral part of a successful team.
Overview
8
8
years of professional experience
Work History
Solution Engineer (US/TDSYNNEX)
Quatrro Business Support Solution Pvt Ltd.
08.2018 - 07.2024
- Working for quoting 4.6 team to configure HPE servers, HPE Storages, and Aruba/Networking components for US reseller's under TDSYNNEX
- Follow-up each request raised by TDSYNNEX through e-mail and team responsibility is to provide them with appropriate configurations within the SLA.
- Received HPE-server configurations details over the e-mail and according to the requirements and budget, configure their requested servers with compatible components using HPE-tools.
- Provided both BTO and CTO configurations.
- Always configure the server at a competitive price without any errors.
- Validate the configuration before sending using tools like- SAP, Watson, I-quote, OCA, Product Bulletins, R2O, Iris, Etc.
- After validating the configuration, tools generate a quote ID with total pricing on it and then the pricing team will handle the request
- Also refresh or revise the provided configuration, if possible, as per the requirements.
Seller Support Associate (Snapdeal)
Intelenet Global Services Pvt Ltd.
12.2016 - 05.2018
- This position involved meeting general Snapdeal seller services demands and assisting with processing seller via E-mail.
- Supporting vendor advertising, strengthening accounts through timely and clear communications.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Education
Master of Computer Applications - Computer Application
Bengal College Of Engineering & Technology
Durgapur, India07.2014
Skills
- Can adept multitasking and I'm eager to learn new technologies
- Efficient and hard working
- Excellent decision-making skills with a positive approach
- An out–of- the-box thinker with a flair for contributing towards enhancing productivity & quality
- Positive attitude
Accomplishments
- Strong Knowledge of HPE Servers and Storages.
- Got good appreciations from the clients for Understanding requirements and giving appropriate solutions.
- Promoted as a Senior solution engineer in 2019.
- Awarded most progressive employee of the year in 2022.
- Successfully trained new team members in 2022.
- Promoted as an SME (Subject Matter Expert) in 2023.
- Managing a team of 14-members from 2-years.
- Experienced in handling multiple tasks.
Languages
English, Hindi & Bengali
Education Credentials
- M.C.A, Bengal College of Engineering & Technology, West Bengal, 2014, 6.88
- B.C.A, Sikkim Manipal University, New Delhi, 2010, 58.66
- 12th, K.K.M College
- 10th, Raj High School
Personal Information
- Father's Name: Subhash Tiwari
- Date of Birth: 03/07/1988
- Gender: Male
- Nationality: Indian
Material status
Married
Hobbies and Interests
Listening to songs & Playing cricket
Disclaimer
I do, hereby declare that all the statements made above are true to the best of my belief.
Timeline
Solution Engineer (US/TDSYNNEX)
Quatrro Business Support Solution Pvt Ltd.
08.2018 - 07.2024
Seller Support Associate (Snapdeal)
Intelenet Global Services Pvt Ltd.
12.2016 - 05.2018
Master of Computer Applications - Computer Application
Bengal College Of Engineering & Technology
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