SAURBH DANGE
Summary
Dedicated General Manager experienced in delivering exceptional hospitality and driving sales. Achieved team success through strong leadership, effective communication, and conflict resolution. Focused on pursuing opportunities that leverage extensive experience in restaurant management while supporting ongoing personal and professional development. Canadian PR holder wishing to relocate back to Canada.
Overview
1
1
Language
18
18
years of professional experience
Work History
General manager Business Development
Exhicon Events Media Solutions
Pune
10.2025 - Current
- Identify Exhibitions and Event Organizers, Event Agencies, Corporate Clients, Government and PSU’s.
- Lead strategic business development initiatives in the event management industry.
- Develop and maintained key client relationships to drive partnership opportunities.
- Collaborate with cross-functional teams to align project goals with client needs.
- Analyze market trends to identify growth opportunities for event services.
- Oversee contract negotiations and managed vendor relationships effectively.
- Implement marketing strategies to enhance brand visibility and outreach efforts.
- Direct the planning and execution of large-scale corporate events successfully.
- Mentor junior staff on business development best practices and processes.
- Ensure compliance with applicable laws and regulations governing business operations.
- Analyze financial data to identify areas of improvement in operational costs and profits.
- Research market trends, industry events, and competitor activities to identify opportunities for business growth.
- Develop and implement strategies to penetrate new markets and expand the company’s client base.
- Build and maintain strong relationships with existing and prospective clients through regular communication and meetings.
- Prepare and deliver compelling sales presentations, proposals, and pitches to showcase the company’s capabilities and win new business.
- Collaborate with the design team to develop creative and innovative concepts that align with clients’ branding and marketing objectives.
- Forecast sales targets and track performance against goals, regularly reporting to management on progress and challenges.
- Work closely with internal teams, including designers, project managers, and production staff, to ensure seamless project execution.
Restaurant General Manager
PEBBLE STREET HOSPITALITY
Pune
02.2025 - 07.2025
- Cultivating strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Formulating policies and procedures to streamline operations.
- Developing and implementing strategies to increase sales and profitability.
- Implementing effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzing market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximizing operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Boosting employee retention by developing comprehensive a comprehensive benefits package and fostering positive a positive work environment.
- Monitoring alcoholic beverage service in compliance with local laws.
- Handling guest problems and complaints.
- Ensuring recognition takes place across areas of responsibility.
- Successfully led and managed a team of 109 colleagues while serving as Banquet Manager, overseeing operations across 33,000 square feet of banquet space.
FOOD AND BEVERAGE MANAGER
The Bruce Hotel
06.2024 - 10.2024
- Successfully revamped the hotel's Food and Beverage program, enhancing overall quality, guest satisfaction, and operational efficiency.
- Oversaw restaurant operations, ensuring adherence to cleanliness and service standards while driving food and beverage sales.
- Managed food and bar inventory to align with customer demands and budget constraints.
- Analyzed and recommended adjustments to staffing, performance targets and resources to maximize profits and drive customer and employee satisfaction.
- Developed staff work schedule based on forecasted occupancy while monitoring labor costs in accordance with budget.
- Implemented and enforced standard operating procedures resulting in increased employee motivation and guest satisfaction.
- Diversified food offerings by location and season, enhancing customer attraction and retention.
- Trained and mentored food service workers to achieve maximum team quality and efficiency.
- Trained and mentored food service workers to achieve maximum team quality and efficiency.
ASSISTANT RESTAURANT MANAGER (SEASONAL TILL OCTOBER 13TH.)
Fairmont Banff Springs
05.2022 - 10.2024
- Lead a team in all aspects of the outlet's operations and ensure service standards are followed.
- Maximized revenue through implementation of effective strategies, practices, and promotions.
- Inspired professional development, performance, and satisfaction of team members through ongoing training and support.
- Assist in recruiting, onboarding and training employees.
- Offer professional, friendly and engaging service to guests and colleagues.
- Respond to guest concerns in a professional and timely manner.
- Maintain effective working relationships and clear communication with colleagues and leaders in the restaurant and other departments.
- Work with the kitchen, stewarding and all leaders to promote teamwork as a strong component of the daily service culture.
- Contributed to menu and wine list development by collaborating with culinary team.
- Ensured first-class visual impact of outlet by maintaining high standards of ambiance, cleanliness, décor, and service flow.
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
- Adhere to all hotel environmental policies and initiatives.
FOOD AND BEVERAGE OUTLETS MANAGER
Fairmont Hotel Vancouver
10.2023 - 05.2024
- Managed Notch 8 Restaurant alongside IRD and Mini Bar to ensure seamless service.
- Led a team of 23-30 colleagues to ensure seamless operations and exceptional guest experiences.
- Oversee the recruitment, mentorship and development of department leaders, full time and part time colleagues.
- Ensure the restaurant maintains budgeted levels of profitability and maximize revenues on a daily basis by managing reservations and turnaround times.
- Oversaw restaurant profitability by managing reservations and turnaround times to maximize daily revenue.
- Analyze data and trends to create strategies for improvement, while being innovative and upholding the Fairmont standards.
- Assumed responsibility for cleanliness, repair, and maintenance, reporting any deficiencies.
- Facilitated regular departmental meetings to discuss updates and address concerns.
- Identified and resolved guest service issues through proactive floor presence and timely responses to concerns.
BANQUET MANAGER
Fairmont Hotel Vancouver
10.2022 - 10.2023
- Managed standards, recognition, and discipline of staff while providing exceptional outcomes for functions serving up to 800 people.
- Ensure the smooth daily operation of the banquet department including servers, bartenders & porters.
- Guarantee an outstanding experience for meeting planners by managing setup, lighting, meal service, problem resolution, timing, and cleanliness.
- Coordinated planning, organization, and execution of all assigned functions within the department to ensure success.
- Coached and counseled staff while fostering a strong relationship with the client.
- Coordinate the training & development of all banquet staff to ensure hotel standards are maintained.
- Organize & coordinate function room set-ups and food and beverage services.
- Liaison with conveners before, during & after all services to ensure expectations are exceeded.
- Foster a positive approach towards Health and Safety with all staff and maintain a low frequency of accidents.
- Work closely and communicate effectively with all coordinators of convention and catering events.
- Coordinate with the banquet sous chef and his subordinates on the execution of meal service for all catered functions.
- Communicated guest satisfaction and addressed concerns regarding food products.
- Attended BEO meetings with the sales and catering team to discuss changes and additions for upcoming events.
- Update BEO and Setup boards daily with daily and upcoming events.
- Ensure high level of departmental morale through coaching & communication and leading by example in forming strong relationships.
- Implemented cost control and budget monitoring strategies to enhance profitability of banquet operations.
RESTAURANT MANAGER
Shoe Less Joe
09.2021 - 05.2022
- Managed daily operations from opening to closing, ensuring smooth workflow and customer satisfaction.
- Conducted daily inventory of alcohol supplies to ensure availability and compliance.
- Updated kitchen and front-of-house staff on daily events to enhance communication and service delivery.
- Updated kitchen and front-of-house staff on daily events to enhance service delivery.
- Organizing and conducting pre-shift meetings to review specials and menu changes.
- Taking measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.
- Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations.
- Scheduled front and back-of-house staff while anticipating high volume traffic to maintain service standards during peak times.
- Managed food delivery app orders to streamline service and enhance customer satisfaction.
RESTAURANT SUPERVISOR
Fairmont Southampton
04.2019 - 10.2020
- Inspired staff to consistently deliver prompt, friendly, and effective service.
- Inspiring staff to deliver prompt, friendly and effective service at all times.
- Providing exceptional customer service at all times.
- Maximize restaurant occupancy.
- Implemented strategies to increase restaurant occupancy during peak hours.
- Assisting manager with organizing events in the restaurant.
- Coordinated training sessions to enhance staff skills and service quality.
- Managed procurement of beverages, stationery, and supplies to support weekly restaurant operations.
- Organized promotions that contributed to increased restaurant sales.
FOOD AND BEVERAGE SERVER
Fairmont Southampton
06.2011 - 04.2019
- Served food and drinks to enhance guest dining experience.
- Communicated with and assisted restaurant supervisor to streamline daily operations.
- Suggested wine and beer pairings to complement food offerings.
- Operated POS system to accurately process customer orders for food and beverages.
- Processed various payment methods, including cash, credit cards, and hotel vouchers, ensuring accurate transactions.
- Proactively identified and addressed guests' needs to enhance their dining experience.
FOOD AND BEVERAGE SERVER
Amaya Bar and Grill
02.2009 - 02.2011
- Served food and drinks to guests, enhancing dining experience.
- Communicated with and assisted restaurant manager to streamline daily operations.
- Anticipated guest needs by observing their behavior and preferences.
- Operated POS system to accurately process food and drink orders.
- Handled various payment methods, including cash and credit cards, ensuring smooth transactions.
- Anticipated guests' needs through attentive observation and service.
Education
DEGREE - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
Nagpur University
Maharashtra, IndiaPOST GRADUATE DIPLOMA - HOSPITALITY MANAGEMENT
Ealing Hammersmith And West London College
Ealing, UKSkills
- Restaurant operations
- Profit maximization
- Cost management
- Revenue Growth
- Competitive Analysis
- Brand Development
- Supervision
- Team leadership
- Staff Training
- Employee Training
- Restaurant promotion
- Schedule management
- Training development
- Health and Safety
- Problem Resolution
- Communication
- Relationship building
- Leadership and team building
- Health and Safety
- Food Hygiene
- Responsibility
- Prioritization
Languages
English, Hindi, Marathi
First Language
Personal Information
Timeline
General manager Business Development
Exhicon Events Media Solutions
10.2025 - Current
Restaurant General Manager
PEBBLE STREET HOSPITALITY
02.2025 - 07.2025
FOOD AND BEVERAGE MANAGER
The Bruce Hotel
06.2024 - 10.2024
FOOD AND BEVERAGE OUTLETS MANAGER
Fairmont Hotel Vancouver
10.2023 - 05.2024
BANQUET MANAGER
Fairmont Hotel Vancouver
10.2022 - 10.2023
ASSISTANT RESTAURANT MANAGER (SEASONAL TILL OCTOBER 13TH.)
Fairmont Banff Springs
05.2022 - 10.2024
RESTAURANT MANAGER
Shoe Less Joe
09.2021 - 05.2022
RESTAURANT SUPERVISOR
Fairmont Southampton
04.2019 - 10.2020
FOOD AND BEVERAGE SERVER
Fairmont Southampton
06.2011 - 04.2019
FOOD AND BEVERAGE SERVER
Amaya Bar and Grill
02.2009 - 02.2011
DEGREE - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
Nagpur University
POST GRADUATE DIPLOMA - HOSPITALITY MANAGEMENT
Ealing Hammersmith And West London College