Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Languages
Timeline
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Saurav Verma

Saurav Verma

PATNA

Summary

Seasoned Support Engineer at Microsoft, excelling in network troubleshooting and root cause analysis. Expert in TCP, IP Protocols, File system, Security, Hyper-V and Windows server administration. I foster collaboration and drive continuous improvement, enhancing customer experiences. Committed to delivering impactful solutions and services in Team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Engineer

Microsoft
BENGALURU
01.2014 - Current
  • Provided technical support and troubleshooting for Windows-based network infrastructures for Windows Client and Windows Server environments. Identifying root causes and solutions.
  • Configured and managed TCP, DNS, DHCP, File server, DFS, Remote Access, Radius, Direct Access, Hyper-V, SDN
  • Conducted network performance monitoring and optimization.
  • Created and maintained quality knowledge articles following KB principles.
  • Reproduced customer issues, filed bug reports, and liaised between customers and product groups.
  • Handled escalated issues, adhering to escalation processes to improve customer experience.
  • Drove continuous improvement of tools, processes, and product supportability.
  • I volunteered for cross-skill training in Directory Services, Performance and Deployment team. I was the core team member of Pubsec Team which was single team with multiple skill background engineer
  • Trained other team members on relevant technologies and procedures.

Service Engineer

Microland
BENGALURU
01.2011 - 12.2013
  • Handled and maintained General Electric Network across APAC, EMEA, and US regions.
  • Monitor and manage network performance for Cisco Devices within GE and Customer operational environment.
  • LAN and WAN routing protocols configuration on Routers, Switches, Firewall, Access-Points.
  • Diagnosed and fixed packet drops, latency, and network slowness along with Hardware errors on interface.
  • Part of Change management team with Cisco TACs

Education

Bachelor of Engineering Technology - Computer Science

MVJ College of Engineering
Bengaluru, Karnataka
12-2011

Skills

  • TCP/IP, DNS, DHCP, SMB, DFS, VPN, IPSec, DA, Hyper-V, SDN
  • Windows server administration, Operating systems
  • IT infrastructure
  • Network troubleshooting, Root cause analysis
  • Technical documentation
  • Teamwork and collaboration

Accomplishments

  • Ace Award
  • Star Team Award
  • Momentum Award

Certification

  • Azure AI900
  • CCNA
  • RHCE

Languages

English
First Language

Timeline

Support Engineer

Microsoft
01.2014 - Current

Service Engineer

Microland
01.2011 - 12.2013

Bachelor of Engineering Technology - Computer Science

MVJ College of Engineering

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Saurav Verma