SAUVIK BANERJEE

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted available products and services to customers during service, account management, and order calls.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Answered constant flow of customer calls with minimal wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Developed and actualized customer service initiatives to decrease wait times.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer chats promptly to avoid long wait times.
• Maintained up-to-date knowledge of product and service changes.

GPA: 75

• Awarded VIVARTA CHAMPION
• Elected Captain of RUDRAKSHA

GPA: 60

• Member of UNITY club.

GPA: 55