Summary
Overview
Work History
Education
Skills
Accomplishments
Date of Birth
Hobbies
Timeline
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Sauvik Paul

Sauvik Paul

Senior Executive Cargo In Interglobe Aviation Ltd.
Silchar,Assam

Summary

To strive hard and utilize my talents, qualification and experience towards maximizing the efficiency and profitability of the organization I serve. And thus to secure a position where there is a demanding requirement for professionally acquired skills and experience. Lastly to take up challenging responsibilities to get satisfaction of contribution, performing efficiently and get opportunities to grow with the organization.

Overview

12
12
years of professional experience
4
4
Languages

Work History

Senior Executive Cargo Operation

Interglobe Aviation Ltd.
Silchar
10.2014 - Current
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Streamlined operations to maximize business efficiency and profits.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.

Process Trainer

Hinduja Global Solution
Siliguri
07.2012 - 10.2014


  • Provided subject matter expertise on all company offerings.
  • Developed new and improved training programs to fit underserved areas.
  • Delivered robust training courses via classroom programs.
  • Created unique materials to support training programs.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed lesson plans, instructional materials and written practice tests for training courses.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Provided coaching and mentoring to employees.

Customer Service Representative

Hinduja Global Solution
Siliguri
03.2011 - 06.2012
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Becehlor of Commerce - Accounting Hons.

Karimganj College
Karimganj, Assam
04.2006 - 06.2010

Skills

    Procedure implementation

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Accomplishments

    · Best Trainer Award for 3 times in Hinduja Global Solution Ltd

    · Cleared Platform Skill Certification in Hinduja Global Solution

    · Received Appreciation Award within organization for multiple time in Indigo Airlines

    · Achieving the role of Station In charge in Silchar Airport (Cargo

    Department)

    · Cleared Dangerous Goods CAT-6 certification

Date of Birth

8th September 1988

Hobbies

 I like to listen to or reading different types of stories in my leisure time.

Apart from this I like to play cricket, carom, Chess or different types of virtual games in my free times 

Timeline

Senior Executive Cargo Operation

Interglobe Aviation Ltd.
10.2014 - Current

Process Trainer

Hinduja Global Solution
07.2012 - 10.2014

Customer Service Representative

Hinduja Global Solution
03.2011 - 06.2012

Becehlor of Commerce - Accounting Hons.

Karimganj College
04.2006 - 06.2010

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Sauvik PaulSenior Executive Cargo In Interglobe Aviation Ltd.