Savan Cholera

A Natural problem solver with 9+ years experience - curious & driven to find right answers. Collabrative with clients to understand the needs of their business & customers, then after identify, design & implement the performance improvements & technology products that will allow them to achieve their business goals. Adept at engaging stakeholders to make sure that the changes will be a success for the client.

• Leading a team of over 20 employees to provide Chat-Voice support for Vodafone Ireland customers
• Driving a successful customer service team & managing escalations
• Supervising, supporting & managing the day-to-day operations performed by the team
• Recognize & celebrate team & team member accomplishments & exceptional performance
• Interacting with Digital teams to make recommendations
• Co-ordinate with different support function - Ops control, Human Resource, Quality, Training for effective performance management.

• I carry 10 months manual software testing experience back in 2017.
• Leveraging strong problem-solving and analytical skills, I am in transition from my current role to pursue a career in software testing. I am highly motivated to learn and contribute to the rigorous testing process, ensuring software quality and user satisfaction.
• Detail-oriented and enthusiastic individual with a strong interest in software testing, seeking an entry-level position to learn from experienced professionals and apply theoretical knowledge to real world testing scenarios. Eager to learn manual testing strategies and automation principles