Elizabeth Collins
Noblesville
Summary
Dedicated and focused Office Manager looking to further my career by joining a company to enhance my experienced administrative skills. With over 18 years of experience in this industry, I am capable of offering office support with strong organizational skills and excellent communication. Detail-oriented and resourceful with a strong drive to succeed.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
11
11
years of professional experience
Work History
Director of Operations
The Laser Agent
10.2021 - Current
- Mentored and coached team members for enhanced skills and increased engagement.
- Streamlined operational processes by identifying bottlenecks and implementing best practices.
- Developed financial forecasts for resource allocation and strategic planning.
- Evaluated financial performance metrics to inform operational adjustments and improvements.
- Respond to inbound calls, ensuring proper routing to relevant departments or individuals.
- Address and resolve customer inquiries promptly, maintaining high levels of satisfaction.
- Photograph and list devices on eBay and Dotmed on a weekly basis, ensuring accurate product representation.
- Oversee inbound and outbound logistics, managing worldwide shipments and ensuring timely delivery.
- Manage the complete lifecycle of products, from acquisition to sale, ensuring quality control at every stage.
- Cultivate and maintain strong customer relationships through follow-up communications and soliciting Google reviews.
- Organize and manage inventory, ensuring all parts and products are accurately tracked and readily available.
- Identify opportunities for process improvements and implement efficiency enhancements in daily operations.
- Communicate effectively with leadership to support business growth and drive customer satisfaction initiatives.
- Plan and coordinate weekly nationwide delivery routes and service case pick-ups to optimize logistics.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Provided direction and support to teams for aligning individual goals with organizational objectives.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Officer Manager
Natural Stone & Tile
07.2019 - 10.2021
- Enhanced workplace culture with employee engagement initiatives and feedback mechanisms.
- Implemented policies and procedures to promote compliance and safety standards.
- Improved team collaboration by facilitating regular meetings and open communication channels.
- Analyzed operational processes to identify areas for improvement and growth.
- Assist in preparing project quotes, ensuring accuracy and alignment with customer requirements.
- Utilize QuickBooks to process orders, manage accounts payable and receivable, and ensure timely financial transactions.
- Track job progress by monitoring order and shipment status, coordinating with customers for pickups and delivery logistics.
- Conduct product research to keep the sales team informed on the latest product lines and industry trends.
- Prepare and submit detailed submittal requests, ensuring compliance with project specifications.
- Develop and maintain pricing spreadsheets to support sales and project forecasting.
- Perform regular inventory reconciliations to ensure accurate stock levels and inventory records.
Marketing Lead Assistant
Braden Business Systems
06.2014 - 07.2019
- Managed inventory and supplies to keep work environment stocked.
- Communicated with clients and vendors to maintain positive relationships.
- Supported onboarding process for new employees with training materials.
- Handled incoming calls and directed callers to appropriate personnel.
- Prepare detailed sales quotes and competitive bids to meet customer needs and project requirements.
- Oversee and manage the dealer installation process, ensuring timely and quality completion.
- Create and process sales orders, onboard new customers, and submit orders through the CRM system for efficient workflow management.
- Submit lease applications, generate lease agreements, and draft maintenance contracts in accordance with company policies.
- Print and generate required sales documentation to support ongoing transactions.
- Conduct equipment research and present findings to Sales Representatives to support informed decision-making.
- Perform cost comparisons to evaluate pricing options and ensure competitive positioning.
- Revise sales orders as needed, ensuring accuracy before submitting for billing and invoicing.
- Maintain and update the Major Account spreadsheet, submitting accurate documents to facilitate credit reimbursement processes.
Education
High School Diploma - Core 40 Program
Mt. Vernon High School
05.2003
Skills
- Organization
- Prioritizing
- Multi-tasking
- Administrative support
- Microsoft Office
- Excel
- Quickbooks
- Employee training and development
- Time management
- Customer-service oriented
- Professional phone etiquette
Timeline
Director of Operations
The Laser Agent
10.2021 - Current
Officer Manager
Natural Stone & Tile
07.2019 - 10.2021
Marketing Lead Assistant
Braden Business Systems
06.2014 - 07.2019
High School Diploma - Core 40 Program
Mt. Vernon High School
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