There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Lead Client Program Management
American Express
10.2019 - Current
Acting as Subject Matter Expert for 11 teams of 100+ specialist based in India and US, catering to large, middle, and global client Enterprises with corporate card programs for US market
Mentored and coached new hires for USPA. Expert in process improvement and conducted process assessments to identify key areas of improvement.
Collaborated with cross-functional teams to streamline workflow processes and enhance overall operational efficiency.
Corporate Specialist
American Express
09.2016 - 10.2019
Operated as Corporate Specialist for Premium Corporate Card Products offered by AMEX, Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Associate
Sweans Technology, Google Street
02.2016 - 09.2016
Lead Google Street View program to get clients such as hotels, retail stores etc. To showcase their establishment as virtual walkthrough on Google Maps.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales & Marketing Specialist
ACJK Export PVT LTD
01.2015 - 02.2016
Participated in industry trade shows and networking events to expand professional network and generate leads, resulting in successful partnerships with major hotels and restaurants.
Built relationships with customers and community to promote long term business growth
Internship
The Claridges Hotel
06.2014 - 01.2015
Interned for 6 months to get experience in hospitality industry collaborating with all departments
Partnered with HR Department to facilitate onboarding process for new hires.
Volunteer
Sankalp Welfare Society, NGO
01.2013 - 05.2013
Developed and implemented interactive e-learning program for NGO, increasing accessibility and reach to all Students
Collaborated with team of volunteers to design and create engaging multimedia content for Students.
Education
EPPM- Executive Program in Product Management XLRI -
Xavier Institute of Management, Gurgaon
2023
BHM- Collaboration With Le Cordon Bleu, Paris. -
GD Goenka University, Gurgaon
2016
Skills
Leadership
Agile Project Management
Microsoft Office
Miro (Mind-Mapping)
Python & SQL
Training & Mentoring
Jira (Issue Tracking)
Google Analytics
A/B Testing & Experimentation
Agile Development
Tableau
Excel/Google Sheets
Certification
Certified Six Sigma Green Belt , Six Sigma Academy Amsterdam.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Client Program Management - American Express
10.2019 - Current
Corporate Specialist - American Express
09.2016 - 10.2019
Sales Associate - Sweans Technology, Google Street