Saveena Marina Dlima
Hyderabad
Summary
Dynamic Learning Expert with a proven track record at Novartis Healthcare, adept in analytical thinking and GxP compliance. Successfully enhanced training effectiveness and streamlined processes, leveraging Agilent testing expertise. Recognized for adaptability and mentoring new team members, driving quality improvements and achieving project goals efficiently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
LEARNING EXPERT
NOVARTIS HEALTCARE INDIA PVT. LTD
Hyderabad
2017.08 - Current
- Utilized software tools such as Proton to streamline workflow processes.
- Assisted the Testing team by executing test cases on various features of LMS (Conerstone)
- Prepared, reviewed, and archived GxP documents in systems like ESOPS/D2 and CONDOR.
- Collaborated with team members to complete projects on time and enhance teamwork.
- Perform and deliver high quality GxP and Non GxP training activities in Novartis LMS (Up4Growth)
- Deliver high quality service using applications like SNOW, Internal training tools, SharePoint etc.
- Contributed to service quality and process improvement projects through deviation triage and report filing.
- Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreements (SLA)
- Provide support in building knowledge management database, by creating and updating SOPs as per business needs.
- Trained and mentored new team members, ensuring effective onboarding and integration into the team.
- Provide relevant and accurate reports on training effectiveness, in conjunction with the functional training team as per their requirements
- Identify opportunities where automation can drive benefits and efficiencies for the business
- Developed understanding of upcoming software releases and new system features for effective utilization.
- Contributed to testing of new software releases and features.
- Participated in post-release orientation sessions to understand updates and train team members.
- Ensuring the project requirements are understood and the deliverable is managed within the specified timelines
- Ensuring the feedback from the managers based on the RCA done by the CSAT focus group on ticket handling and resolution provided are acted upon
- Handling/assisting in deviation triage and investigation including report filing, impact assessment, RCA, corrective and preventive actions in a timely manner
ANALYST
DELOITTE
Hyderabad
2009.11 - 2014.08
- Conducted analysis of LMS queries to improve user experience and support.
- Proficient in CRM by resolving Learning queries of clients received from Deloitte offices globally.
- Troubleshot and built solutions for client requirements issues, enhancing client satisfaction.
- Collaborated with Reporting Team to present weekly, monthly, and quarterly reports while managing client requirements effectively.
- Ensured quality consistency through meetings with Quality Manager to identify business, technical, status update, and dashboard reporting requirements.
- Assisted Deloitte clients globally by keeping their track record of Learning Hours in Saba Learning Management System
- Managed workflow, proactively engaged resources to address issues and effectively delegated workload to the team.
- Under manager's supervision guided the team in achieving weekly targets continuously without compromising on quality
- Experience in mentoring new team members to get accustomed with the team as well as the process.
- Facilitated client mandatory training through online and virtual classroom courses
Education
Correspondance Post Graduate Diploma - Public Relations
Annamalai University
Chennai2010-08
Bachelor of Arts - Mass Communication
Loyola Degree College
Hyderabad2009-04
Skills
- Agilent testing expertise
- 5S principles
- Analytical thinking
- Time management
- Workplace organization
- Adaptability and flexibility
- Cultural communication
Certification
- Certified Instructional Design Practitioners' Course, KPMG, 11/01/23, 01/01/24
- Certified ScrumMaster (CSM), Scrum Alliance, Inc., 03/01/17
- Learning Management Systems (LMS) Fundamentals, LinkedIn Learning, 03/01/17
Accomplishments
- Actively involved in creating process documents and SOPs for the team.
- Actively participated in identifying process gaps and accordingly formulated measures to control and reduce errors.
- Assisted in the transition of Harvard certifications from hard copy to online certificates.
- Exclusively responsible for providing online Harvard certificates to the Deloitte employees.
- Undertook training programs organized for new hires on the process.
- Worked with the cross-functional testing team and assisted them with the transition.
Projects
Global Ethics Risk Compliance Learning Project, Team Member, Novartis Healthcare India Pvt. Ltd, Hyderabad, 06/01/06, 04/01/09, The project is specifically designed to address the company risks associated to ethics and compliance, The main outliners for this project is to foster awareness of policies and guidelines within the organisation, harmonize and align curricula between divisions and locations, As a part of this project my responsibilities include - connecting with the stakeholders, receiving the SCORM packages, uploading it to the LMS portal, Testing the content and the functionalities, assigning the training to the Global Novartis employees and handling all escalations related to the ERC trainings
Languages
- Hindi
- English, Fluent
- Hindi, Fluent
Timeline
LEARNING EXPERT
NOVARTIS HEALTCARE INDIA PVT. LTD
2017.08 - Current
ANALYST
DELOITTE
2009.11 - 2014.08
Correspondance Post Graduate Diploma - Public Relations
Annamalai University
Bachelor of Arts - Mass Communication
Loyola Degree College