SAVINA MENEZES
Mumbai
Summary
Dedicated and tactful Customer service with 10+ years of experience in a fast-paced, team based environment with expertise in delivering support services and resolving customer complaints.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager Customer Service
T.S.Line India Pvt Ltd
04.2018 - Current
- Managing Space and Vessel Planning for Services handled EX NSA - AIS, CIX, CWX and CIX2
- Being accessible to Customers and acting as a local Point of Contact to address and assist on urgent request such as Booking Issuance, Pre and Post shipment query
- Handle escalations for all tasks related to Customer Service
- Support Sales teams on Quality Promises and customer commitments, and back up for a designated Sale Team member
- Follow-up with Shippers / Destination agents for long standing
- IDLE containers at destination
- Responsible for Approvals from Partners on Dangerous Goods(HAZ) and Flexi Bag shipments
- Handle Back to Town requests for gate-in containers to be moved out of the port
- Responsible for preparation of Daily reports on Vessel performance to the Principals and required stakeholders
- Assist in Preparing the Monthly and Weekly MIS reports to the Management.
Lead Logistics Provider Specialist CT
DHL LOGISTICS INDIA PVT LTD, Alstom Grid
09.2014 - 03.2018
- Responsible for Purchase Order & Transport request management for a global market leader, active in power transmission and distribution sector
- Managing local vendors &3 PL’s on behalf of global buyers
- Providing visibility of PO’s to global buyers in order to plan the final production efficiently
- Managing Exception & Deviation
- Measure, collect, analyse, maintain, and report on all Supply Chain related metrics and key performance indicators
- Review, identify and implement solutions to address bottlenecks and improve productivity
- Support carrier Rate Quotations
Executive
TEAMGLOBAL LOGISTICS INDIA PVT LTD
03.2012 - 08.2014
- Customer Service
- Handling Dangerous Goods & coordinating with Airlines for acceptance
- Preparation of the Commercial Report on Monthly Basis
- Overseas Co-ordination for Import pricing, spot offer and shipment execution
- Negotiation of Spot Rates with Airlines for Export shipment
- Local Co-ordination with shippers and Non-IATA authorized agent for Exports
- Co-ordination/Handling of DDP & DDU shipment with overseas
Executive
PACEXPRESS CARGO & TRAVELS PVT LTD
06.2011 - 01.2012
- GSA-Air Asia Cargo
- Booking & Reservations – Receive Booking of cargo from freight forwarders and block the space accordingly for the next available flight
- Co-ordination with IATA Agents for Bookings and shipment booking related queries
- (Tele calling)
- Preparation of Product Performance reports on Flight days & Discrepancy Reports on fortnightly basis.
Executive
SUPER SKIES AVIATION PVT.LTD
02.2011 - 06.2011
- GSA – For Various Offline Airlines
- Booking and Reservation for Bringer air cargo, Air berlin & Astral Aviation
- Co-ordination with IATA Agents for current shipment and generation on new business on board
- Preparation of Reports
Data Associate
CRISIL LTD
11.2008 - 05.2010
- Worked On basic financial data gathering, data enrichment and data Maintenance of required SF, C&G data through Standard & poor’s for In- house data bases
- Maintain the Integrity and quality of data
- Conducting Training for new Joiners onboard on Work process and SOP
- Achievements 2 Quarterly awards for Appreciation of performance received for Data Quality Maintenance with CRISIL LTD.
07.2009 - 09.2009
Education
MBA - SCM
NMIMS Global Access School for Continuing Education
01.2021 - 01.2023
Certified in Dangerous Goods Regulations(DGR) - undefined
IATA - undefined
Diploma - Air Cargo & Courier Management
Institute of Hotel Cargo & Tourism Management
Bachelor of Commerce - accounting and taxation
Mumbai University
HSC - undefined
Chetana's Hazarimal Somani College Of Arts And Commerce
SSC - undefined
Our Lady of Health High School
Skills
Customer service and engagement
Effective customer service
Accomplishments
2 Quarterly awards for Appreciation of performance received for Data Quality Maintenance with CRISIL LTD.
- April-June 2009
- July-September 2009
Timeline
MBA - SCM
NMIMS Global Access School for Continuing Education
01.2021 - 01.2023
Assistant Manager Customer Service
T.S.Line India Pvt Ltd
04.2018 - Current
Lead Logistics Provider Specialist CT
DHL LOGISTICS INDIA PVT LTD, Alstom Grid
09.2014 - 03.2018
Executive
TEAMGLOBAL LOGISTICS INDIA PVT LTD
03.2012 - 08.2014
Executive
PACEXPRESS CARGO & TRAVELS PVT LTD
06.2011 - 01.2012
Executive
SUPER SKIES AVIATION PVT.LTD
02.2011 - 06.2011
07.2009 - 09.2009
Data Associate
CRISIL LTD
11.2008 - 05.2010
Certified in Dangerous Goods Regulations(DGR) - undefined
IATA - undefined
Diploma - Air Cargo & Courier Management
Institute of Hotel Cargo & Tourism Management
Bachelor of Commerce - accounting and taxation
Mumbai University
HSC - undefined
Chetana's Hazarimal Somani College Of Arts And Commerce
SSC - undefined
Our Lady of Health High School