Savinay Bhandari
Gurgaon
Summary
Accomplished professional with expertise in customer service and relationship management, specialising in resolving customer complaints efficiently. Demonstrates strong communication and interpersonal skills, adept at advising on financial strategies for diverse client portfolios. Proficient in banking operations and portfolio management, with a proven track record of implementing innovative solutions to enhance service delivery. Skilled in managing complex tasks using advanced Excel and MS Office, aiming to leverage these competencies to drive exceptional client satisfaction and operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Business Relationship Manager
YES Bank Ltd
09.2025 - Current
- Delivered exceptional customer service and maintained strong client relationships.
- Resolved customer concerns and provided timely financial solutions.
- Managed customer portfolios and enhanced product penetration through advisory support.
- Achieved service and business targets while ensuring customer satisfaction.
Preferred Relationship Manager
HDFC Bank Ltd
06.2023 - 09.2025
- Delivered exceptional customer service and maintained strong client relationships.
- Resolved customer concerns and provided timely financial solutions.
- Managed customer portfolios and enhanced product penetration through advisory support.
- Achieved service and business targets while ensuring customer satisfaction.
Relationship Manager - Select
IndusInd Bank
04.2022 - 05.2023
- Delivered exceptional customer service and maintained strong client relationships.
- Resolved customer concerns and provided timely financial solutions.
- Managed customer portfolios and enhanced product penetration through advisory support.
- Achieved service and business targets while ensuring customer satisfaction.
Key Account Manager
IndusInd Bank
08.2021 - 03.2022
- Delivered exceptional customer service and maintained strong client relationships.
- Resolved customer concerns and provided timely financial solutions.
- Managed customer portfolios and enhanced product penetration through advisory support.
- Achieved service and business targets while ensuring customer satisfaction.
Wealth Manager / Area Manager / Assistant Manager
Finwizard Technology Pvt Ltd (Fisdom)
02.2019 - 07.2021
- Delivered exceptional customer service and maintained strong client relationships.
- Resolved customer concerns and provided timely financial solutions.
- Managed customer portfolios and enhanced product penetration through advisory support.
- Achieved service and business targets while ensuring customer satisfaction.
Assistant Manager
Motilal Oswal Securities
01.2018 - 03.2018
- Delivered exceptional customer service and maintained strong client relationships.
- Resolved customer concerns and provided timely financial solutions.
- Managed customer portfolios and enhanced product penetration through advisory support.
- Achieved service and business targets while ensuring customer satisfaction.
Associate
Kotak Securities
10.2016 - 11.2017
- Delivered exceptional customer service and maintained strong client relationships.
- Resolved customer concerns and provided timely financial solutions.
- Managed customer portfolios and enhanced product penetration through advisory support.
- Achieved service and business targets while ensuring customer satisfaction.
Education
Bachelor of Commerce (Hons.) -
Delhi University
NEW DELHI, INDIAIntermediate -
CBSE
High School -
CBSE
Skills
- Delivered exceptional customer service, ensuring satisfaction and resolving queries efficiently
- Specialised in resolving customer complaints efficiently
- Relationship Management
- Banking Operations
- Advised on financial strategies for diverse client portfolios
- Portfolio Management
- Communication Skills
- Interpersonal & Influencing Skills
- Proficiently managed complex tasks using advanced Excel and MS Office
- Implemented innovative solutions to enhance service delivery
Certification
- NISM Series V-A – Mutual Fund Distribution
- IRDA – Corporate Agent
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Business Relationship Manager
YES Bank Ltd
09.2025 - Current
Preferred Relationship Manager
HDFC Bank Ltd
06.2023 - 09.2025
Relationship Manager - Select
IndusInd Bank
04.2022 - 05.2023
Key Account Manager
IndusInd Bank
08.2021 - 03.2022
Wealth Manager / Area Manager / Assistant Manager
Finwizard Technology Pvt Ltd (Fisdom)
02.2019 - 07.2021
Assistant Manager
Motilal Oswal Securities
01.2018 - 03.2018
Associate
Kotak Securities
10.2016 - 11.2017
Bachelor of Commerce (Hons.) -
Delhi University
Intermediate -
CBSE
High School -
CBSE