Savio D'Costa
Mira Road E
Summary
To immensely contribute towards the growth and success of my organization and self through high quality customer services by communicating effectively, providing accurate solutions quickly and striving to exceed client expectations constantly.
Overview
20
20
years of professional experience
Work History
Cashier
Gandharva Restaurant
Mumbai
04.2004 - 08.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
Senior Customer Service Executive
Intelenet Global Services
Malad
06.2007 - 10.2008
- Customer service executive for British Railways which dealt with Train timings and ticket bookings.
- Worked as team coach and assisted in driving key metrics i.e. CSAT and AHT.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
- Resolved escalated customer service issues in a timely manner.
Technical Support II
Hewlett Packard Tech Support
Convergys Stream Pvt Ltd Bhayander
03.2008 - 02.2017
- Providing tech support to customer’s on different operating systems, Providing Level II tech support to new employees and handling escalations.
- Worked as an Inbound Technical Call Center Executive later promoted to Supervisor (SME) through IJP
- Resolving Technical Issues of the North American’s customer who has purchased an HP & Compaq Computers
- Performing all kind of troubleshooting steps & fix the computer related issue to make customer happy
- Resolving issue related to windows Vista, win 7, win8 & 8.1 & Windows 10.
- Upselling computers (Desktop, Laptop & Mini computers)
- Upselling 3rd party software’s like Antivirus, MS office, Adobe software’s etc
- Worked as a team coach
- Coach agents who are weak in sales & also follow up unless they met their goals
- Co-ordinate with OM’s, STL’s & TL regarding the scores of the team
- Provide a daily feedback & Updates to the SP (Agent)
- Provide all kind of technical assistance to the customer as well as to the Agent’s
Cross Skilled for Collections and FCP Debit Claims
JP Morgan Chase
Mumbai
02.2017 - Current
- Providing solutions.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
Education
SYBcom -
Shankar Narayan College, Mumbai Univerity, Mumbai, Maharathra
01.2005
FYBcom -
Shankar Narayan College, Mumbai Univerity, Mumbai, Maharathra
01.2004
HSC -
Shankar Narayan College, Mumbai Univerity, Mumbai, Maharathra
02.2003
SSC -
Mumbai University
03.2001
Skills
- Customer Assistance
- ID Verification
- Product Recommendations
- Payment Collection
- Customer Service Excellence
- Written and Verbal Communication
Additional Information
Given an opportunity, I would assure you that I would be an asset to your organization.
Thanking you for your support and co-operation.
You’re sincerely,
(Savio D’costa)
Exposure To Computers - Operating Systems
Windows XP, Windows Vista, Windows 7, Windows 8.1, Windows 10, Android, Chrome, Computer Applications
Potentials And Growth
- Outstanding Ability to develop familiarity with new procedures and service
- I enjoy meeting people and making new friends and Associates.
- Getting along with individuals.
Major Strengths
- Proactive nature.
- Willingness to learn and thus adapt to changes quickly
- Handling complex situations with tact.
- Ability to work under pressure.
- Strong Team Player.
Personal Information
- Date of Birth: 11/11/83
- Gender: Male
- Nationality: Indian
Languages
English, Hindi, Marathi
Hobbies and Interests
Listening to music and playing football.
Timeline
Cross Skilled for Collections and FCP Debit Claims
JP Morgan Chase
02.2017 - Current
Technical Support II
Hewlett Packard Tech Support
03.2008 - 02.2017
Senior Customer Service Executive
Intelenet Global Services
06.2007 - 10.2008
Cashier
Gandharva Restaurant
04.2004 - 08.2008
SYBcom -
Shankar Narayan College, Mumbai Univerity, Mumbai, Maharathra
FYBcom -
Shankar Narayan College, Mumbai Univerity, Mumbai, Maharathra
HSC -
Shankar Narayan College, Mumbai Univerity, Mumbai, Maharathra
SSC -
Mumbai University
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