Savio Dsouza
Banking
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Education
SSC -
St Joseph School
Mumbai 06.2014 - 03.2015
HSC - Commerce
St Francis Junior College
Mumbai 08.2015 - 03.2017
Bachelor of Management Studies - Finance
St Andrews College of Arts, Science, Commerce
Mumbai 06.2017 - 11.2020
Professional Certificate Course - Banking And Finance- Relationship Management
NIIT
Mumbai 03.2021 - 06.2022
Work History
HR Officer
Manappuram Home Finance
Mumbai (Andheri)
05.2021 - 02.2022
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Bank Employee
SBM Bank
Mumbai
07.2022 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Trained new hires on customer service policies and procedures.
Skills
Microsoft Excel
Customer Relationship Management
Effective Communication
Training and development
Data analysis and reporting
Timeline
Bank Employee
SBM Bank
07.2022 - Current
HR Officer
Manappuram Home Finance
05.2021 - 02.2022
Professional Certificate Course - Banking And Finance- Relationship Management
NIIT
03.2021 - 06.2022
Bachelor of Management Studies - Finance
St Andrews College of Arts, Science, Commerce
06.2017 - 11.2020
HSC - Commerce
St Francis Junior College
08.2015 - 03.2017
SSC -
St Joseph School
06.2014 - 03.2015