Savio Dsouza
Banking
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Education
SSC -
St Joseph School
Mumbai 2014.06 - 2015.03
HSC - Commerce
St Francis Junior College
Mumbai 2015.08 - 2017.03
Bachelor of Management Studies - Finance
St Andrews College of Arts, Science, Commerce
Mumbai 2017.06 - 2020.11
Professional Certificate Course - Banking And Finance- Relationship Management
NIIT
Mumbai 2021.03 - 2022.06
Work History
HR Officer
Manappuram Home Finance
Mumbai (Andheri)
2021.05 - 2022.02
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Bank Employee
SBM Bank
Mumbai
2022.07 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Trained new hires on customer service policies and procedures.
Skills
Microsoft Excel
Customer Relationship Management
Effective Communication
Training and development
Data analysis and reporting
Timeline
Bank Employee
SBM Bank
2022.07 - Current
HR Officer
Manappuram Home Finance
2021.05 - 2022.02
Professional Certificate Course - Banking And Finance- Relationship Management
NIIT
2021.03 - 2022.06
Bachelor of Management Studies - Finance
St Andrews College of Arts, Science, Commerce
2017.06 - 2020.11
HSC - Commerce
St Francis Junior College
2015.08 - 2017.03
SSC -
St Joseph School
2014.06 - 2015.03