Savio Fernandes
Mumbai
Summary
Results-driven Sales Development Representative known for high productivity and efficient completion of tasks. Specialize in lead generation, customer relationship management, and sales strategy development. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve targets.
Overview
18
18
years of professional experience
Work History
Sales Development Representative
MRCC Group
Mumbai
04.2023 - Current
- Conducted market research to identify new business opportunities.
- Gathered customer requirements and provided product information to meet their needs.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Created presentations to demonstrate features and benefits of company offerings.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Developed email and calling scripts to improve outreach effectiveness and efficiency.
- Utilized social selling techniques to build professional networks and identify sales opportunities.
- Developed and maintained strong relationships with potential clients to nurture leads.
- Set appointments to present solutions to prospective customers.
Senior Sales Associate
Value Direct
Mumbai
02.2012 - 11.2022
- Generated reports detailing weekly, monthly, and quarterly sales performance metrics.
- Negotiated contracts with vendors, suppliers and customers.
- Inviting Top level executives of companies for Business Events (Both free and payable)
- Resolved customer complaints in a professional manner.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Exceeded department expectations for productivity and accuracy levels.
- Managed and retained existing client accounts.
- Generating Data of prospects through various channels
- End to End sales of Amex credit card to US customers.
Collection Customer Service Representative
Tracmail AR Services Private Limited
Mumbai
06.2010 - 09.2012
- Assisted customers with understanding their payment options.
- Followed up regularly with debtors until full balance is paid off.
- Developed relationships with external vendors for collection purposes.
- Processed payments and updated account information in the system.
- Explained collection policies, procedures, and processes clearly to customers.
- Initiated outbound calls to customers with delinquent accounts.
- Participated in ongoing training sessions related to collections practices.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Followed department calling scripts and procedures to optimize collections efforts.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Family Business
Fire India
Mumbai
07.2006 - 04.2010
- Scheduled meetings with clients or vendors as needed.
- Monitored inventory levels of raw materials, finished goods, or other items.
- Analyzed data to identify areas for improvement in operational efficiency.
- Negotiated terms of contracts with customers or suppliers.
- Implemented cost-saving measures to maximize profits while minimizing overhead expenses.
- Resolved customer complaints promptly and professionally.
- Negotiated contracts and agreements with suppliers, vendors, and partners to optimize costs.
Education
HSE - Commerce
B.R Madhavi Jr College
Mumbai04-2006
Skills
- Lead Qualification
- Sales team collaboration
- Strategic Thinking
- Leads Prospecting
- CRM Tracking
- Relationship Development
- Sales Forecasting
- Cold-calling
- Effective Communication
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
Sales Development Representative
MRCC Group
04.2023 - Current
Senior Sales Associate
Value Direct
02.2012 - 11.2022
Collection Customer Service Representative
Tracmail AR Services Private Limited
06.2010 - 09.2012
Family Business
Fire India
07.2006 - 04.2010
HSE - Commerce
B.R Madhavi Jr College
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