Summary
Overview
Work History
Skills
Certification
Hands On Experience
Languages
Disclaimer
Timeline
Generic
Savio Micheal

Savio Micheal

Bangalore

Summary

Motivated IT Professional with 3+ years of experience in network operations, including network design, implementation, and Amazon Locker troubleshooting, now transitioning into cloud computing. Gained hands-on experience with AWS services such as EC2, S3, VPC, IAM, CloudWatch, and Route 53 through practical labs and console exploration. Pursued AWS training from a reputed institute and continuously enhancing expertise through hands-on practice. Possess foundational knowledge of Artificial Intelligence (AI) concepts and demonstrate strong problem-solving abilities, quick learning skills, and a proven track record of delivering reliable IT solutions while embracing modern cloud technologies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Associate L2

Amazon
Bangalore
02.2024 - 08.2024
  • Provided technical support for Amazon Locker, assisting customers and delivery partners via chat-based support and performing remote troubleshooting.
  • Monitored locker outages and diagnosed issues related to power, network, IPC, and connectivity failures.
  • Created field service tickets and coordinated with onsite technicians to resolve locker-related outages efficiently.
  • Delivered remote assistance to technicians for locker installation, provisioning, and configuration. Used basic Linux command-line tools to perform troubleshooting and manage locker connectivity.
  • Maintained incident records and tracked resolution progress using ServiceNow and internal ticketing systems.

Network Operations Advisor

Alchemy (Client: Accenture)
Bangalore
03.2021 - 10.2023
  • Designed and implemented network connectivity for enterprise-grade clients in the UK region.
  • Mapped intercity links manually using G designer, improving service reliability and latency.
  • Collaborated with field engineers to deploy telecom infrastructure using tools like Fulcrum, Force, and Remedy.
  • Participated in network upgrades and expansions, ensuring secure and efficient infrastructure deployments.

Trainee Network Engineer

Network Rhinos Academy
Bangalore
11.2020 - 03.2021
  • Built and maintained a lab environment with over 10 PCs for training and demonstrations.
  • Configured IP addressing, file sharing, and security permissions for LAN.
  • Managed basic troubleshooting for hardware, operating systems, and network failures.
  • Liaised with ISPs to resolve connectivity issues, and coordinated escalation protocols.

Skills

Cloud Computing: AWS (EC2, S3, VPC, IAM, ELB, ECS, Lambda, CloudWatch, CloudTrail, Route 53, RDS, EBS, NAT, IAM)

DevOps & CI/CD: Jenkins, GitHub, GitLab, Docker, SonarQube, Canary Deployment, Blue-Green Deployment,Artifacts

Networking: Subnetting, DHCP, VPN, IPv4/IPv6, Firewalls, Load Balancers, DNS

System Administration: Windows Server, Remote Desktop, Active Directory, Group Policy

Monitoring & Tools: ServiceNow, Jira, Remedy, SIMT, Fulcrum

API Testing: REST, SOAP, Postman, GraphQL

Soft Skills: Team Collaboration, Cross-functional Communication, Leadership, Problem-solving

Certification

AWS Solutions Architect Associate: Hands-on labs with practical exposure to EC2, S3, VPC, IAM, CloudWatch, Auto Scaling, ELB, Infrastructure as Code (IaC), CDN, and Auto Scaling

Windows Server Administration: Focused on Active Directory, Group Policies, Windows OS, and Organizational Unit Infrastructure (OUI)

Networking + Strong foundation in OSI Model, Subnetting, DNS, DHCP, NAT, IPv4/IPv6, and Private/Public IP Addressing

DevOps: Core understanding of CI/CD pipelines, Deployment Strategies, Jenkins, GitLab, GitHub Actions. Artifacts, Artifactory.

Additional Skills: AI & Machine Learning, Covered Supervised, Unsupervised, and Reinforcement plus Deep Learning concepts and an introduction to Generative AI, Python scripting, API Testing (REST, SOAP, GraphQL)

Hands On Experience

Amazon EC2 & EBS

  • Launched and configured EC2 instances within a custom VPC and set up security groups for controlled access.
  • Attached and managed EBS volumes for persistent storage and configured an Elastic IP for stable connectivity.

Amazon S3 Static Website Hosting

  • Configured Amazon S3 buckets to host a static website with proper bucket policies and IAM permissions for secure access.
  • Integrated Amazon CloudFront (CDN) to improve website performance, reduce latency, and enable global content delivery.

Auto Scaling & Elastic Load Balancer

  • Implemented Auto Scaling groups to handle variable traffic and maintain high availability.
  • Configured an Elastic Load Balancer (ELB) to distribute requests evenly across multiple EC2 instances.

Monitoring & Alerting with CloudWatch

  • Configured Amazon CloudWatch metrics and alarms to monitor EC2 health, CPU utilization, and application performance.
  • Integrated Amazon SNS notifications for real-time alerts on performance thresholds.

VPC Peering Configuration

  • Established VPC peering connections between two custom VPCs for secure private communication.
  • Updated route tables and security groups to enable seamless connectivity between peered VPCs.

Languages

English
First Language
English
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1
Kannada
Intermediate (B1)
B1

Disclaimer

I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief

Name: Savio Michael 

Place: Bangalore

Timeline

IT Support Associate L2

Amazon
02.2024 - 08.2024

Network Operations Advisor

Alchemy (Client: Accenture)
03.2021 - 10.2023

Trainee Network Engineer

Network Rhinos Academy
11.2020 - 03.2021

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