Savita Acharya
Salesforce QA Analyst
Pune
Summary
An experience professional having dynamic testing experience in Salesforce in Admin cloud computing, SAAS,PAAS,IAAS,CRM analysis, Manual using functional testing, Non Functional Testing, Regression Testing, UI Testing, looking for an opportunity where I can enhance my skills to a good level and hence can grow more in the techno management side.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Salesforce QA Analyst
Yalmar Infotech Private Limited
Pune
04.2019 - Current
- Experience implementing Software Development Life Cycle (SDLC) as it relates to QA.
- Expert in analyzing Business Requirement Document (BRD)
- Strong testing skills in Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements .
- Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
- Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analyzing Test Results.
- Extensive experience in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile.
- Good knowledge in Data Loader to insert, update, and bulk import or export of data.
- Well versed in analyzing CRM business processes that include Campaign management, Lead Management, Role Hierarchy, Account Management, Case Management and in a multi-tier environment.
- Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
- Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates and; Email generation per application requirements.
- Hands-on experience in conducting sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthrough.
- Experience in building reports and dashboards, customizing them as per user requirements.
- Highly involved in Preparing and Reviewing of Test Cases.
- Experience in Preparing Test Data as per requirements and preparing Test scenarios.
- Participate in Scrum meetings to discuss project progress reports every day.
- Handled defect logs using defect management tools such as JIRA and prepared daily test status reports.
- Knowledge on Preparation of Test Plan and; Requirements Traceability Matrix (RTM).
- Strong experience in the Defect Life Cycle in QA.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
Delivery Specialist Advanced
AON associates
Mumbai
07.2008 - 02.2017
- Transitioned 2 projects and stabilized it.
- Trained 45 FTE for the projects before go-live.
- Understanding the requirements and communicating with the BA team for better understanding of the requirements.
- Worked with customers to understand needs and provide excellent service.
- Responsible for testing deliverables, prioritizes and monitors activities to meet such dates for individual assigned features
- Improved operations through consistent hard work and dedication.
- Identified End to End Test Scenarios, Test Cases and Test Data
- Writing effective and optimized Test Cases and executing accordingly
- Worked on Black box Testing techniques
- Identification of defects, registering them and reporting them to the onsite lead
- Analyze customer requirement and generating the UAT doc for Client Demo
- Participated in the Test case review meetings and send review comments to Team member
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Involved in SIT and UAT environment.
- Performed Functionality Testing, Retesting and Regression Testing
- Interact with developers and discuss technical problems, Bugs Tracking and Generating reports
Education
Bachelor - Commerce
Mumbai University
01.2007 - 02.2007
Skills
Salesforce Configuration
Projects
Project Name : Billing System Comarch
Project Domain : Telecom Domain
Role : Salesforce QA Analyst
Description
Billing System Comarch pricing starts as a one-time payment They do not have a free version, Billing System Comarch does not offer a free trial All components of the Billing System suite are separately available and can be implemented independently from existing software solutions. We can flexibly connect to systems of suppliers, increasing the independence of our customers.
Responsibilities
- Understand the Business and Functional requirements to identify Test Scenarios.
- Created and executed the test cases for various scenarios, and participated actively in Functional Testing, Usability testing, Compatibility testing, Retesting, Regression testing.
- Involved in preparation of daily and weekly status reports.
- Involved in Scrum meetings.
- Preparing and Executing test cases from the Functional specifications.
- Participated in the Test case review meetings and send review comments to Team member.
- Salesforce administrative part.
- Interact with developers and discussed technical problems, Bugs Tracking and Generating Reports.
- Sandboxes in the Salesforce And Black Box Testing.
- Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates to manage the Workflow & Approvals.
- Coordinated with onsite/offshore teams, conducted necessary KTs and provided full support whenever it was required.
- Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
- Active participation in weekly/daily status calls with the client.
Project Name : eClinicalWorks
Project Domain : Healthcare
Role : Salesforce QA Analyst
Description :
ClinicalWorks, an electronic health record (EHR) and practice management solution, provides technology for every step of the patient care delivery process. Clinicians access features including patient engagement, Telehealth, customizable reminders, population health data,healthcare analytics, and custom messaging campaigns. eCW software includes structured data capture, trend analysis, and customizable documentation options for multiple healthcare specialties.
Responsibilities
- Understanding the requirements and communicating with the BA team for better understanding of the requirements.
- Responsible for testing deliverables, prioritizes and monitors activities to meet such dates for individual assigned features.
- Identified End to End Test Scenarios, Test Cases and Test Data.
- Writing effective and optimized Test Cases and executing accordingly
- Worked on Black box Testing techniques.
- Execution of test cases from Test Lab in JIRA tool.
- Identification of defects, registering them in JIRA and reporting them to the onsite lead.
- Participated in the Test case review meetings and send review comments to Team member
- Salesforce administrative part
- Functionality and UAT documentation preparation
- Performed Functionality Testing, Retesting and Regression Testing.
- Interact with developers and discuss technical problems, Bugs Tracking and Generating reports.
Project Name : CVS Pharmacy
Project Domain : EDM & Payroll
Role : Delivery Specialist Advanced
Description
CVS Pharmacy is currently the largest pharmacy chain in the United States. It provides healthcare services through its MinuteClinic medical clinics as well as their Diabetes Care Centers. Most of these clinics are located within or outside CVS stores. CVS maintains four business divisions, those are pharmacy, medical clinic, pharmacy benefit management, and specialty. We have maintained their EDM and payroll and tested in PeopleSoft application.
Responsibilities
- Transitioned and stabilized process from US client.
- Involved in the SIT and UAT environment by understanding the BRS document and preparing the SRS document by analyzing the requirement.
- Participated actively in Functional Testing, validation testing, Usability testing, Compatibility testing, Retesting,Regression testing and designing and Executing test cases from the Functional specifications.
- Worked on Black Box testing Testing techniques and log the defect using a defect management tool.
- Responsible for testing deliverables, prioritizes and monitors activities to meet such dates for individual assigned features.
- Participate in scrum meetings to discuss project progress reports every day and SOP documentation prepared in this project.
- Interact with developers and discuss technical problems, Bugs tracking and Generating reports.
- Trained 40 FTE before go-live for this project.
Project Name : Chubb Insurance
Project Domain : EDM & Payroll
Role : Business Analyst
Description
Chubb is the world’s largest publicly traded P&C insurance company and thhe leading commercial lines insurer in the U.S. Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We have maintained their EDM and payroll and tested in PeopleSoft application.
Responsibilities
- Transitioned and stabilized process from US client.
- Involved in the SIT and UAT environment by understanding the requirements and communicating with the onshore team.
- Performed Functionality Testing, Retesting and Regression Testing.
- Designing and Executing test cases from the Functional specifications and reporting defects to onshore team
- Participate in scrum meetings to discuss project progress reports every day and also prepare SOP documents for this project.
- Interact with developers and discuss technical problems, Bugs Tracking and Generating reports.
- Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates to manage the Workflow & Approvals.
Accomplishments
2008 : Platinum Award
2009 : Premier Team Award
2010 : Champion Award and Client Enthusiastic Certificate
2012 : Gold Award for Client Value
2012 : Premier Team Award
2014 : Gold Award for Execution
2016 : Platinum Award for Unmatched Team
Certification
Salesforce Administration
Timeline
Salesforce Administration
05-2022
Salesforce QA Analyst
Yalmar Infotech Private Limited
04.2019 - Current
Delivery Specialist Advanced
AON associates
07.2008 - 02.2017
Bachelor - Commerce
Mumbai University
01.2007 - 02.2007