Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAVITA CHADHA

M-120 GS APARTMENT SECTOR 13 ROHINI DELHI

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages

Work History

Front Desk Coordinator & Supervisor

Path Ways Pre School
04.2007 - 12.2007
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.

Payment Operations Associate

GE Capital
04.2005 - 10.2006
  • Participated in ongoing professional development initiatives to stay current with industry trends and best practices affecting payment operations.
  • Spearheaded internal audits of financial records, ensuring adherence to established policies while identifying areas requiring corrective action.
  • Identified opportunities for cost savings within the department, leading to improved overall financial performance for the organization.
  • Monitored performance metrics to identify areas for improvement in payment operations management.
  • Coordinated efforts with IT teams to troubleshoot system issues impacting the accuracy or efficiency of payments processing.
  • Enhanced customer satisfaction with timely and accurate payment processing.
  • Proactively adapted to new technologies, incorporating emerging tools into daily operations to stay ahead of industry trends and maintain a competitive edge.
  • Ensured compliance with industry regulations by staying updated on evolving changes and incorporating them into daily operations.
  • Collaborated with cross-functional teams to address payment issues and improve workflow efficiency.
  • Developed strong working relationships with banking partners, facilitating efficient communication lines that expedited issue resolution times.
  • Contributed to the development of operational strategies for optimizing the company''s payment systems.
  • Implemented process improvements that led to increased productivity among team members responsible for handling various aspects of payments processing tasks.
  • Assisted clients in navigating complex payment processes, resulting in a more positive customer experience.

Telecaller Supervisor

Idea Cellular Network MSC Office
02.2004 - 03.2005
  • Improved staff performance with regular training sessions and one-on-one coaching on communication skills and product knowledge.
  • Reduced attrition rates by cultivating an inclusive company culture that valued employee growth opportunities and advancement potential.
  • Enhanced team productivity by implementing effective call strategies and providing consistent feedback.
  • Increased sales conversions by creating customized scripts for various products and services, tailored to the target audience.
  • Optimized Telecaller schedules to ensure maximum coverage during peak hours, reducing wait times for customers.
  • Boosted overall team morale through recognition programs and incentives, fostering a positive work environment conducive to success.

Business Office Coordinator

EURO STAR EVENT & CONSULTANT
08.2001 - 11.2003
  • Developed correspondence letters, memos, and emails.
  • Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
  • Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
  • Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
  • Evaluated performance metrics regularly which allowed for adjustments in strategy to meet goals effectively.
  • Cultivated positive relationships with clients through attentive service ensuring repeat business from satisfied customers.
  • Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
  • Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.

Education

B COM - ACCOUNTS & ECONOMICS & BUSINESS STUDIES

DELHI UNIVERSITY
New Delhi, India
04.2001 -

High School Diploma -

KIIT WORLDS - NEW STATE ACADEMY SCHOOL
PITAM PURA
04.2001 -

Skills

Listening Skills

Certification

DIPLOMA FROM CMC LTD

Timeline

Front Desk Coordinator & Supervisor

Path Ways Pre School
04.2007 - 12.2007

Payment Operations Associate

GE Capital
04.2005 - 10.2006

Telecaller Supervisor

Idea Cellular Network MSC Office
02.2004 - 03.2005

Business Office Coordinator

EURO STAR EVENT & CONSULTANT
08.2001 - 11.2003

B COM - ACCOUNTS & ECONOMICS & BUSINESS STUDIES

DELHI UNIVERSITY
04.2001 -

High School Diploma -

KIIT WORLDS - NEW STATE ACADEMY SCHOOL
04.2001 -

DIPLOMA FROM CMC LTD

04-2001

Similar Profiles

CREATE PROFILE
SAVITA CHADHA