Savita Kotian
Vasai east
Summary
Accomplished and goal- driven Executive offering more than 18 years extensive experience with management and tactical business leadership. Offers expertise spanning business administration and change management,achieving optimal result with competent planning organization and solution oriented approach while driving business growth,profitability and strategic alliances .Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationship with employees and partners Solid background in the field of payment receivables, sales & operations
Overview
22
22
years of professional experience
Work History
General Manager
PowerPoint Cartridges Pvt Ltd
Mumbai
04.2012 - Current
- Managing Collections Team, Pan India (B2B)
- Managing the existing sales team.
- Bad debts control.
- Setting and achieving monthly collection and sales team (existing client) target.
- Branch Visit (Pan India)
- Escalation Handling, 3rd level
- Monitor and report no deviations from credit standards.
- Client retention.
- Managing day-to-day operations.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Created reports on key performance indicators to track progress against objectives.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Assigned tasks to staff members based on their skill sets and availability.
- Resolved conflicts between employees in a timely manner.
- Negotiated contracts with vendors for materials or services needed by the organization.
- Provided guidance, support, and mentorship to junior team members.
- Established procedures for tracking inventory levels, ordering supplies, and managing warehouse space.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Designed and analyzed internal reporting systems and procedures for company.
- Maintained regular engagement with key client contacts while influencing key stakeholders.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Collection Associate (Higher bucket)
City Group E Service International Ltd
08.2003 - 02.2009
- Achieving daily calls & collection target
- Generating daily reports to show the daily processing counts, aging and productivity
- Handled bucket 1 to 6
- Handled bad debts cases
- Dialer calling
- Attending walking clients for settlement & rewriting account
Collection Associate
Agni Asset Management (BPL Mobile Pvt Ltd)
08.2002 - 07.2003
- Monitoring all day to day call transactions related incoming and outgoing calls
- Meeting daily/weekly/monthly collection target
- Handing calls
- Handling roaming fraud
- Control check
- Handled Bad debts cases
Education
T Y BCOM -
Skills
- Strategic Thinking & Problem solving
- Sales
- Higher bucket recovery
- KPI reporting
- Operation Management
- Project Management
- Data Analysis
- Strategic Planning
- Stakeholder Management
- Business Planning
- Operations Management
- Workforce Planning
- Procedure optimization
- Goal attainment
- Operations Oversight
- Customer Retention
- Vendor Sourcing
- Process Automation
- Business Development
- Account Management
- Workflow Planning
- Customer Relationship Management
- Staff Supervision
- Client Account Management
Personal Information
Date of Birth: 04/18/82
Accomplishments
- Joined powerpoint in 2012 as Payment Receivable Executive , than promoted as Operations Manager in 2014 , than as Sr Operations Manager in 2018 and as an General Manager in 2022
Timeline
General Manager
PowerPoint Cartridges Pvt Ltd
04.2012 - Current
Collection Associate (Higher bucket)
City Group E Service International Ltd
08.2003 - 02.2009
Collection Associate
Agni Asset Management (BPL Mobile Pvt Ltd)
08.2002 - 07.2003
T Y BCOM -
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