Savita Kumari
New Delhi
Summary
Dynamic leader with a proven track record in enhancing client engagement and team productivity at Magic Billion. Demonstrated excellence in project management and operations oversight, leveraging advanced Excel and CRM tools to optimize efficiency. Skilled in fostering collaboration, successfully leading cross-functional teams to surpass project objectives. Notable achievements include significant improvements in client satisfaction and operational effectiveness through analytical decision-making and a positive approach.
Overview
7
7
years of professional experience
Work History
Senior Executive Global Client Engagement
Magic Billion
Noida
04.2024 - Current
- Foster positive relationships with our clients as their primary point of contact.
- Help clients implement services and plan projects effectively, and ensure that contract terms and conditions are met.
- Using Salesforce to create and modify the existing process to improve productivity, TAT, efficiency, and accuracy of assigned projects.
- Work with the sales team to generate new business and prepare reports on project performance.
- Worked on LeadSquared for maintaining projects and sharing the project operations report (daily, weekly, monthly) with the manager or stakeholders.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Managed the relationship between internal teams and external clients.
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Managed a team of executives responsible for operations work.
Coordinated cross-functional teams to streamline processes and improve efficiencies. - Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
- Identified new business opportunities and leads for key clients.
Followed up with clients to gauge product success and promote satisfaction. - Utilized sales data and client feedback to improve organizational strategies.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
Team Leader
Empower Pragati Voc. & Staffing Pvt. Ltd.
New Delhi
01.2020 - 04.2024
- Leading a team of 10 senior counselors.
- Operated fee-based training and grant-based projects like PMKK, DDUGKY, Generation India, and CSR.
- Gather and analyze data from various sources to create reports and dashboards.
- Coordinating with stakeholders for daily and weekly reports.
- Call an audit for quality improvement.
- Do regular performance evaluations.
- Create a healthy, motivating work environment and atmosphere.
- Publishing project-related attendance.
- Utilize resources and branding to achieve results for the business and for the customer. Worked around the CORE VALUES (Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence).
- Handle inbound call complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Facilitated team meetings to review project status and identify potential issues or risks.
- Oversaw the daily activities of team members to ensure tasks were completed on time and within budget constraints.
- Assigned tasks to team members according to their skill set and availability.
- Analyzed data collected from various sources in order to identify trends or patterns related to customer satisfaction levels.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Senior Counselor
Empower Pragati Voc. & Staffing Pvt. Ltd.
New Delhi
05.2018 - 01.2020
- Conducted counseling sessions for candidates, addressing their individual queries, and providing tailored solutions and support from enrollment to final placement.
- Conducted outbound calls to guide candidates about program offerings, benefits, and career growth opportunities.
- Ensured a seamless enrollment process by assisting candidates with documentation and meeting program requirements.
- Performed quality checks for each candidate's enrollment, prioritizing accuracy and adherence to program standards.
- Provided continuous support during training through counseling sessions to address concerns, and boost motivation.
- Encouraged candidates to actively participate in placement drives, ensuring they secured suitable opportunities.
- Maintained detailed records of interactions to track candidate progress, and ensure timely follow-ups.
- Focused on delivering a positive candidate experience to build trust, and enhance overall satisfaction.
Education
Graduation - History Hons
Gargi Collage
05-2018
Intermidiate -
CBSC Board
01.2015
Hight School -
CBSC Board
01.2013
Skills
- Optimistic Mindset
- Collaborative Team Player
- Data management
- Independent Work Ethic
- Skilled in Managing Multiple Tasks
- Client Relationship Management
- Project management
- Team Leadership
- Proficient in Advanced Excel Functions
- Analytical Decision Making
- Operations Oversight
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Executive Global Client Engagement
Magic Billion
04.2024 - Current
Team Leader
Empower Pragati Voc. & Staffing Pvt. Ltd.
01.2020 - 04.2024
Senior Counselor
Empower Pragati Voc. & Staffing Pvt. Ltd.
05.2018 - 01.2020
Graduation - History Hons
Gargi Collage
Intermidiate -
CBSC Board
Hight School -
CBSC Board
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