Savita Thakur

Role and Responsibilities:

• Primary point of contact for applicants, providing guidance on application procedures, document requirements and timelines.
• After receive the new application, coordinate with the client regarding pending documents and information and Coordinate with the client regarding pending payments
• Look over application forms, supporting documents, and evidence to ensure they meet regulatory requirements and are accurate.
• Verifying identities, employment histories, financial records, and other relevant information.
• Managing the entire process of permanent residency applications from initial submission to final decision and preparing them for review.
• Submitting completed applications, responding to requests for additional information, and following up on application progress.
• Maintaining accurate records of all applications, correspondence, and decisions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Developed loyal and highly satisfied customer base through proactive management
  of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to
  customer concerns with friendly and knowledgeable service.
• Strengthened merchandising and promotional strategies to drive customer
  engagement and boost sales.
• Verified inventory counts remained within monthly tolerance levels and compiled
  financial data in compliance with budget.
• Conducted weekly staff meetings to motivate staff members, address concerns and
  questions, plan improvements, and evaluate progress toward goals.

• Gathered and organized materials to support operations.
• Utilized office management software to record and track customer information.
• Input data into spreadsheets and databases.
• Edited and proofread documents for accuracy and completeness.
• Created and maintained detailed records of all office activities.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Supported staff on special assignments and ad hoc projects.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Used consultative sales approach to understand customer needs and recommend
  relevant offerings.
• Responded to telephone and in-person requests for information.
  Followed up with existing customers to provide additional support and address
  concerns.
• Maximized customer retention by resolving issues quickly.
• Achieved top performance by strategically adapting to rapidly changing, competitive
  environment.
• Increased sales by fostering relationships with customers, implementing business
  strategies and suggesting areas for improvement.
• Applied knowledge of market and full range of innovative and unique products to
  meet customer needs, expanding company's customer base.
• Maintained sense of urgency in answering customer questions and requests through
  email or voice message.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Spearheaded entry into new markets, conducting feasibility studies and developing market entry strategies.
• Built relationships with customers and community to promote long term business growth.

• Developed and maintained quality assurance procedure documentation
  Maintained optimal financial controls by following loss prevention procedures and
  protecting cash assets
• Provided regular updates to team leadership on quality metrics by communicating
  consistency problems or production deficiencies
• Collaborated with management to provide training on improved processes and
  assisted with creation and maintenance of quality training
• Collected and analyzed activity data and initiated, developed and recommended
  improvements to systems, processes and procedures to increase productivity and
  reduce cost
• Developed monthly, end-of-quarter and other statistical reports for leadership team
  and quality improvement programs.