To nurture a career in today's highly competitive scenario, in an organization of repute, where I can enhance my knowledge and skill base, while contributing to the Profitability and meaningful development of the organization.
Hi, I’m
SAVITA TIWARI
Collections Specialist
Pune
Summary
Overview
22
years of professional experience
3
Certifications
5
Languages
Work History
Accenture
Senior Analyst Finance
09.2024 - Current
Job overview
- Took ownership and worked independently on the Capital Market accounts.
- Working on Getpaid queues, sending reminders and also making sure to update the latest comments on the invoices.
- Monitoring 60 days past due invoices, doing regular follow ups and trying to collect as much as possible.
- Following standard collection process and escalating as and when required through proper channels.
- Working on Disputed invoices, following up with the Billing team and Sales and making sure the disputes are resolved.
- Checking for any write offs and updating AR form and also working with AR help desk team to process it.
- Checking for any credits issued on account and also making sure to apply it against respective invoices.
- Proactively providing responses to the emails received from client or internal team.
- Logging disputes if any on the Get paid and also working with internal team to resolve it on timely manner.
- Making sure to follow up regularly with clients via emails/calls.
- For the non responsive clients, scheduling the meeting between Manager, Sales and client so that the payments are received or if there is any disputes that are addressed.
- Updating AT-Risk report and providing updates on a monthly Governance call.
- Uploaded customer invoices on the ARIBA Portal in compliance with client requirements and timelines.
- Ensured invoice accuracy as per PO details Tax structure, contractual terms before submission.
- Also involved in providing Knowledge Training sessions to New Hires.
- Accenture is a global professional services company that helps businesses, governments and other organizations with technology and operations. Accenture offers services in consulting, technology, operations and industry. They also help clients use AI responsibly. Accenture is a leader in cloud, data and AI. They have a large network of Advanced Technology and intelligent Operations centers.
FIS Solutions India Pvt. Ltd.
Analyst-Finance
04.2022 - 08.2024
Job overview
- Took ownership and worked independently on the Capital Market accounts.
- Working on Getpaid queues, sending reminders and also making sure to update the latest comments on the invoices.
- Monitoring 60 days past due invoices, doing regular follow ups and trying to collect as much as possible.
- Following standard collection process and escalating as and when required through proper channels.
- Working on Disputed invoices, following up with the Billing team and Sales and making sure the disputes are resolved.
- Checking for any write offs and updating AR form and also working with AR help desk team to process it.
- Checking for any credits issued on account and also making sure to apply it against respective invoices.
- Proactively providing responses to the emails received from client or internal team.
- Logging disputes if any on the Get paid and also working with internal team to resolve it on timely manner.
- Making sure to follow up regularly with clients via emails/calls.
- For the nonresponsive clients, scheduling the meeting between Manager, Sales and client so that the payments are received or if there is any disputes that are addressed.
- Updating AT-Risk report and providing updates on a monthly Governance call.
- Also involved in providing Knowledge Training sessions to New Hires.
- FIS is an American Multinational corporation which offers a wide range of financial products and services. FIS is most known for its development of Financial Technology or FinTech. It offers its solutions in two primary segments like Banking Solutions and Capital Market Solutions.
- I was recognized for the 'Best Collector Award' in the Year 2023.
WNS Pvt. Ltd.
Assistant Manager
03.2014 - 08.2016
Job overview
- Managing a Team of 10 Finance Associates.
- Clearing of Suspense & Split Account and reviewing of Journal Voucher to be uploaded.
- Uploading of Journal Voucher into SAP.
- Scheduling of weekly Review calls with various teams for any issues related to process.
- Preparing of Governance pack with Daily activities status.
- Providing updates related to the process with the offshore team in the Daily Governance call.
- To act as a single point of contact for any Process related Escalations.
- Sharing Daily Activity status report with the Management.
- Providing Highlights and Issues if any to the Management.
- Monitoring mails and also helping team for any queries.
- Conducting Process gap training's and also providing knowledge sharing sessions.
- Preparing Employee Weekly Roster as per business requirement.
- WNS is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Consulting and Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities.
Avaya India Pvt. Ltd.
Finance Associate (Collections)
09.2008 - 12.2011
Job overview
- Credit Appraisal and Setting the Credit Limit of Customers.
- Follow-up with Clients Accounts department for dues.
- Taking decision to release orders of the customers who are on credit hold.
- Maintaining a smooth functioning of Credit portfolio, supplying responsive process – effective services to internal and external clients.
- Contact customers via calls on past due invoices and perform resolution of disputed invoices.
- Interacting with inter department teams for customer queries.
- Collect manual inputs in specific template from all the areas for monthly Regional Review Meeting that Are reviewed by Managers & Corporate teams.
- Worked on Financial Tools like-Hyperion Essbase, MS Access Database, SAP FICO & MS Excel.
- Evaluated customer credit worthiness using financial statements, credit reports and payment history.
- Utilized Dun and Bradstreet (D&B) and credit reports to access credit risk and payment behavior.
- Analyzed credit scores, financial strength, payment trends to support collection strategy.
- Also provided recommendations to the manager in case of any credit limit reviews requested by client.
- Documenting moderately complex financial analysis processes.
- Knowledge sharing and process training for New Joiners.
- Maintain Daily, Weekly & Monthly Collection Reports.
- Avaya is a Global Leader in Intelligent Business Communications with 1 million+ Customers – 90% Fortune 500. It’s globally headquartered in New Jersey. It is diversified technology in IP Telephony.
- Recognized and Certified for 'Outstanding Customer Service - FA' to Internal & External customers in Oct 2009.
M/S Honeywell Automation India Ltd.
Credit Analyst (Collections)
06.2007 - 07.2008
Job overview
- Credit Appraisal and Setting the Credit Limit of Customers.
- Providing recommendations to manager for approving higher credit limit based on Customers account status.
- Follow-up with Clients Accounts department for dues.
- Taking decision to release orders of the customers who are on credit hold.
- IVR recording for the process.
- Maintain a smooth functioning of credit portfolio supplying responsive, Process-effective services to internal and external customers.
- Evaluated customer credit worthiness using financial statements, credit reports and payment history.
- Utilized Dun and Bradstreet (D&B) and credit reports to access credit risk and payment behavior.
- Analyzed credit scores, financial strength, payment trends to support collection strategy.
- Also provided recommendations to the manager in case of any credit limit reviews requested by client.
- Contact customers on past due invoices and perform resolution of disputed invoices.
- Check Customer Account status and assign Credit Limit accordingly.
- Participate as a member of the credit team Interface with various functional areas related to customer disputes, invoice copies, proof of deliveries, contract/PO issues etc.
- Understand and supports Performance reporting, identifying service opportunities, etc.
- Understand existing policies & process maps to ensure Compliance for Business unit.
- Review delinquent accounts on regular basis to determine root causes of defects.
- Honeywell is a $31B company headquartered in Morristown, New Jersey. It is a diversified technology and manufacturing leader of aerospace products and services.
- Recognized with 'The Best Performer Customer Care 2007-08 - Credit' award for outstanding performance in Honeywell.
Maersk Line
Back office Processing Officer
08.2004 - 06.2007
Job overview
- Includes invoice checks, freight checks.
- Providing correct data to the Clients in case of any errors in the Bill.
- Cross checking the Bills fired by the manifesting team for errors.
- Following the Audit check list provided by the Global Front offices.
- Quoting the North American Customers with Rate Exports as well as Imports.
- Ensure Team Objectives and KPI’s are achieved.
- Pricing & Filing Tariff as per freight agreements for correct invoicing.
- To standardize processes and refer them in Standard Operations Procedures & guides.
- Training the New joiners as per standard operating procedures.
- Maersk InfoTech is the World Leader in Shipping with Offices all over the Globe, headquartered in Copenhagen, Denmark. It has the largest network of Shipping Lines and Export & Import Offices globally.
Ashokkumar N. Pagariya & Co. (Chartered Accountants)
Account Assistant
01.2004 - 12.2004
Job overview
- Working as an Accounts assistant.
- Role of Account Writing.
- Role of Finalization of Accounting.
- Auditing with computer applications (Tally).
Education
Pune University
B.Com
01.2004
University Overview
Pune University
H.S.C
01.2001
University Overview
Maharashtra Board
S.S.C
01.1999
University Overview
Skills
Finance
Collections
Accounts Receivable
Accounts Payable
Credit Analyst
Customer Service Management
Team Building
Training
Client management
Data analysis
Report preparation
Decision-making
Process improvements
Account reconciliation
Certification
Participated in the Six Sigma Training program conducted by Honeywell.
Timeline
Senior Analyst Finance
Accenture
09.2024 - Current
Analyst-Finance
FIS Solutions India Pvt. Ltd.
04.2022 - 08.2024
Assistant Manager
WNS Pvt. Ltd.
03.2014 - 08.2016
Finance Associate (Collections)
Avaya India Pvt. Ltd.
09.2008 - 12.2011
Credit Analyst (Collections)
M/S Honeywell Automation India Ltd.
06.2007 - 07.2008
Back office Processing Officer
Maersk Line
08.2004 - 06.2007
Account Assistant
Ashokkumar N. Pagariya & Co. (Chartered Accountants)
01.2004 - 12.2004
Pune University
H.S.C
Maharashtra Board
S.S.C
Pune University
B.Com
Personal Information
Personal Information
- Passport Number: F6060626
- Date of Birth: 18 September 1983
- Gender: Female
- Marital Status: Married
- ID Type: Passport
- ID Number: F6060626
Areas Of Interest
Areas Of Interest
- All forms of Dance.
- Gym & Aerobics.
- Net Surfing.