Savitha M
Bangalore
Summary
Accomplished Order to Cash Specialist with extensive experience in revenue support operations at GoTo Technologies India Private Limited. Adept at leveraging Salesforce CRM and NetSuite to streamline order processing and enhance operational efficiency. Proven track record in managing financial risks, ensuring compliance, and maintaining accurate records. Former Accounts Executive at Fabtech Systems with expertise in invoice management and accounts reconciliation. Skilled in customer service from previous roles, including Customer Service Executive at Air State Logistics, focusing on logistics process optimization. Career goal: to continue driving operational excellence and financial accuracy within dynamic organizations.
Overview
15
15
years of professional experience
Work History
Order to Cash Specialist - Revenue Support Operation
GoTo Technologies India Private Limited
10.2021 - Current
- Streamlined operations at GoTo, previously known as LogMeIn.
- processing of numerous customer orders daily utilizing NetSuite and Salesforce
- Maintained comprehensive logs of customer orders encompassing order history, pricing details, and payment information
- Leveraged NetSuite and Salesforce automation tools to streamline processes effectively
- Processed PO override requests under $5000 to support client transactions
- Addressed various financial risks linked to commerce operations including fraudulent transactions chargeback fees cost variations incorrect pricing refunds and returns as well as taxation concerns
- Reviewed Deal Desk queue quotes generated by Sales, ensuring accuracy and managing responsibilities regarding the ARH Monthly Billing File
- worked on USA Sales Tax Exempt project eliminate the need for the retailer to collect sales tax on a particular transaction or all transactions with customer
- Processed Credit Memo files for accurate account reconciliation
- Collaborated with the CPS team to create and assign cases for cancellation requests
- Recognized with Great Place to Work certification in December 2023.
Accounts Executive
Fabtech Systems
01.2015 - 01.2019
- Examined invoices, payments, and credit memos to ensure accuracy in accounts
- Addressed customer inquiries and provided billing statements
- Kept detailed records of daily activities through online customer database.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Negotiated favorable vendor contracts to drive cost savings and quality optimization.
- Maintained daily tracker for order processing, invoice management, and PO generation
- Handled and documented company invoices effectively.
- Tracked payments systematically to prevent discrepancies and guarantee proper charges
Customer Service Executive
Air State Logistic
11.2011 - 12.2012
- Logistics company specializing in order management and fulfillment
- Streamlined processes in logistics, focusing on efficient order handling and delivery systems
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Terminated transactions if payment fails to process
- Monitored credit card orders and resolved payment holds
- Trained new employees on process and work culture
- Handled quality control responsibilities within the team
Process Associate
Hewlett Packard Enterprise
09.2010 - 10.2011
- Leading technology company providing various IT-related services
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Managed order and pricing configurations efficiently
- Managed critical projects from inception to completion, ensuring that all objectives were met on time and within budget.
- Reviewed and forwarded necessary approvals for L2 assessment
- Supported in creating product configurations customized to client specifications
- Resolved complex customer queries, reducing errors on POs received via email and SFDC
Education
Master of Commerce -
Kuvempu University
Bengaluru, India10-2013
Bachelor of Commerce -
Sheshadripuram First Grade College
Bengaluru, India06-2010
Skills
- Technical Skills
- Salesforce
- Backoffice
- BOSS
- Netsuite
- Microsoft Office
- CRM tools
- AvaTax ECM Pro
- CyberSource
- Sterling
- TITAN product
- CMS - Central Management System
- Excel
- GoToMyPC
- Jira
- LastPass Rodan
- Chase payment solutions
- YayPay
- Soft Skills
- Effective Communication
- Innovative Thinking
- Detail-Oriented Approach
- Adaptability to Change
- Collaborative Teamwork
- Team Leadership
Accomplishments
- Assisted in implementing USA Sales Tax Exempt project Statutory exceptions eliminate the need for the retailer to collect sales tax on a particular transaction or all transactions with a customer, allowing businesses with a valid certificate to purchase products free of tax.
- Received 'Best Buddy Award' and 'All Time Accountable Award' for consecutive quarters for behavioral excellence and 'Best Performer Award' for error-free processing
Timeline
Order to Cash Specialist - Revenue Support Operation
GoTo Technologies India Private Limited
10.2021 - Current
Accounts Executive
Fabtech Systems
01.2015 - 01.2019
Customer Service Executive
Air State Logistic
11.2011 - 12.2012
Process Associate
Hewlett Packard Enterprise
09.2010 - 10.2011
Master of Commerce -
Kuvempu University
Bachelor of Commerce -
Sheshadripuram First Grade College
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