Savitha Rajesh
Teacher, Customer Care Executive
Pandalam
Summary
Dynamic Customer Care Executive with AVG Group PVT Ltd, skilled in problem resolution and customer relations. Proven ability to enhance client satisfaction through effective communication and relationship-building. Adept at utilizing CRM software for accurate documentation, while fostering a collaborative team environment to drive success and improve service delivery.
Overview
24
24
years of professional experience
5
5
Languages
Work History
Working as Customer Care Executive
AVG Group PVT Ltd
10.2022 - Current
- Handling Inquiries and Complaints: Promptly and professionally respond to customer questions, concerns, and complaints.
- Problem-Solving and Resolution: Analyze customer issues, provide step-by-step guidance or solutions, and escalate complex problems to appropriate internal teams when necessary.
- Maintaining Records and Documentation: Accurately log customer interactions, feedback with the help of CRM Software.
- Building Relationships and Ensuring Satisfaction
Administrative Assistant
Janata Roadways PVT .Ltd
01.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Teacher
Vidya Spoorti International School
05.2019 - 05.2020
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Teacher
Sunshine International School
04.2012 - 05.2018
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Teacher
Asia International School
03.2010 - 03.2012
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Teacher
Gnanabharati Vidya Mandir.
03.2002 - 05.2004
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
Education
Bachelor of Arts - Commerce
Mysore University
Mysore 04.2001 -
Pre University - Pre University
Sarvodaya Science College
Tumkūr, India 04.2001 -
SSLC
Geetha English School
Dobbaspet 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Problem resolution
Executive support
Timeline
Working as Customer Care Executive
AVG Group PVT Ltd
10.2022 - Current
Administrative Assistant
Janata Roadways PVT .Ltd
01.2021 - 08.2022
Teacher
Vidya Spoorti International School
05.2019 - 05.2020
Teacher
Sunshine International School
04.2012 - 05.2018
Teacher
Asia International School
03.2010 - 03.2012
Teacher
Gnanabharati Vidya Mandir.
03.2002 - 05.2004
Bachelor of Arts - Commerce
Mysore University
04.2001 -
Pre University - Pre University
Sarvodaya Science College
04.2001 -
SSLC
Geetha English School
04.2001 -